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Salesforce Plat-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: FlexCards23%- Capabilities, use cases and purpose of FlexCards
- Design FlexCards to meet requirements
- Collect and organize customer 360 information
Topic 2: Best Fit Solutioning27%- Design solutions using OmniStudio best practices
- Gather, analyze and simplify business requirements
- Map requirements to appropriate OmniStudio tools
Topic 3: OmniScripts27%- Map business processes to OmniScript components
- Structure and components of OmniScripts
- Validate and align OmniScript processes with requirements
Topic 4: Data Tools23%- Design DataRaptors and Integration Procedures
- Calculation Matrices and Procedures: use and benefits
- Purpose and benefits of DataRaptors and Integration Procedures

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Salesforce Certified Omnistudio Consultant Sample Questions (Q182-Q187):

NEW QUESTION # 182
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

Answer: B,C

Explanation:
The two FlexCard features that the consultant should recommend to address this issue are Flyout and Block elements. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use a Flyout to show more details or options for each product without cluttering the main FlexCard. A Block element is a container that can group related fields and elements in a FlexCard. The consultant can use a Block element with the Collapse property enabled to allow the user to expand or collapse a section of the FlexCard, such as specific fields or actions


NEW QUESTION # 183
An OmniStudio Consultant is reviewing a solution where an OmniScript calls 10 separate Data Mappers directly from the client-side browser to fetch various data points. Which architectural change should the consultant recommend to align with enterprise best practices?

Answer: C

Explanation:
The consultant should consolidate the 10 client-side calls into one server-side Integration Procedure. Calling many Data Mappers directly from the browser increases network traffic, creates more round trips, complicates error handling, and exposes the UI to unnecessary latency.
An Integration Procedure can orchestrate multiple Data Mapper actions and external calls in a single server-side transaction, then return a shaped response to the OmniScript. Replacing the Data Mappers with Apex is unnecessary unless the requirement cannot be met declaratively.
Keeping the current design is weak architecture because client-side calls are not automatically faster. A FlexCard is a display component, not the correct orchestration layer for OmniScript data fetching. Salesforce describes Integration Procedures as server-side processes that support API calls, transformations, conditional logic, and chaining in a single server call.


NEW QUESTION # 184
A consultant needs an OmniScript element to display read-only, formatted information to users without capturing input, such as terms and conditions text. Which element should be used?

Answer: D

Explanation:
The Text element in OmniScript is used to display static or dynamically merged read-only content to the user, such as instructions, disclosures, or terms and conditions.


NEW QUESTION # 185
You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

Answer: E

Explanation:
Data Loader Behavior: By default, when you update records via Data Loader, blank values in the CSV file are treated as nulls and will overwrite the corresponding fields in Salesforce with null, replacing any existing data. For example, if a Lead record has Phone = "555-1234" and the CSV has a blank Phone column for that ID, the update will set Phone = null unless configured otherwise.
Insert Null Values Setting: The "Insert Null Values" checkbox in Data Loader's Settings (found under Settings > Settings) determines whether blank CSV values are treated as nulls.
Checked: Blank values in the CSV overwrite existing field values with null (default behavior).
Unchecked: Blank values in the CSV are ignored, and the existing field values in Salesforce are preserved.
Meeting the Requirement: Unchecking "Insert Null Values" ensures that if a row in the CSV has a blank Email or Phone, those fields in the corresponding Lead record remain unchanged (e.g., retaining Email = "john@example.com" instead of setting it to null). Only non-blank values in the CSV (e.g., a new Phone number) will update the records.
Process: Open Data Loader, go to Settings > Settings, uncheck "Insert Null Values," then proceed with the Update operation using the CSV file with ID, Email, and Phone columns.


NEW QUESTION # 186
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

Answer: D

Explanation:
The OmniStudio tool that creates a Chatter post and sends it to a Chatter feed is Integration Procedure. An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. One of the REST services that an Integration Procedure can invoke is Chatter API, which allows creating and sending Chatter posts to users or groups


NEW QUESTION # 187
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