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| Section | Weight | Objectives |
|---|---|---|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Testing | 11% | - Validate and test designs
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 62
A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic?
Answer: C
Explanation:
The correct answer is A. Select and upload images that represent each featured topic, as identified in the study guide.
The Featured Topics component is intended to help users visually identify and navigate important categories of Experience Cloud content. Associating a representative image with each topic allows the UX Designer to make the topics more distinct and recognizable.
This is especially useful in a Knowledge-enabled site where users may browse content by subject area rather than searching for a specific article. Appropriate imagery can reinforce topic meaning and improve scanability.
Option B suggests selecting Salesforce icons, but the study guide identifies uploaded topic imagery as the supported configuration for individualizing featured topics.
Option C proposes assigning a custom color value to each topic. Although color can play an important visual role, the guide does not identify per-topic custom color as the relevant configuration capability in this scenario.
The UX principle is recognition over recall. Visual cues can help users identify categories faster than relying solely on text labels. However, imagery should still complement clear topic names rather than replace meaningful textual identification.
The study-guide answer therefore favors topic-specific imagery as the declarative method for differentiating Featured Topics within Experience Cloud.
Study Guide reference/topics: Experience Cloud, Featured Topics, Knowledge, visual differentiation, Declarative Design.
NEW QUESTION # 63
A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
Answer: C
Explanation:
Service design is a practice that aims to design and deliver holistic, human-centered, and value-driven solutions that consider the needs and expectations of not only the individual users, but also the stakeholders, the employees, the partners, and the society involved in the service. Service design focuses on more than just the user interface or the user experience, but also on the processes, systems, interactions, touchpoints, and channels that enable the service to be delivered and consumed. Service design can help create engaging, connected, and social value-driven solutions that improve the quality, efficiency, and sustainability of the service .Reference:
User Experience Designer Certification Prep: Module 1: Understand User Experience Design What is Service Design?
Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here:https://www.salesforce.com/resources/service-design/.
NEW QUESTION # 64
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
Answer: B,D
NEW QUESTION # 65
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Answer: A
Explanation:
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals.This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value.The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23 Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting.They also spend 1-3 hours managing the sales pipeline and tools for the sales team1 Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps.They also spend time managing tools and processes for sales reps, which includes customizing and administering Salesforce1 Learn About Sales Cloud Personas Unit | Salesforce Trailhead How to Increase Your Sales with Personas for Salesforce Users | RTS Labs How to Use Journey Mapping to Improve Employee Engagement
NEW QUESTION # 66
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.
Which approach should be used?
Answer: C
Explanation:
In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups .Reference:
NEW QUESTION # 67
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