已驗證的ITIL-4-Foundation最新題庫|高通過率的考試材料|正確的ITIL-4-Foundation考題寶典

2026 VCESoft最新的ITIL-4-Foundation PDF版考試題庫和ITIL-4-Foundation考試問題和答案免費分享：https://drive.google.com/open?id=1MqyDIdmEtSTE-SRxd9Rgck2NvolIMJmG

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles20%- Focus on value
- Collaborate and promote visibility
- Keep it simple and practical
- Think and work holistically
- Optimize and automate
- Start where you are
- Progress iteratively with feedback
ITIL Service Value System20%- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Governance
- Overview and purpose
- Continual improvement
Four Dimensions of Service Management15%- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
ITIL Practices30%- Service management practices
  • 1. Change enablement
    • 2. Service desk
      • 3. Incident management
        • 4. Service request management
          • 5. Deployment management
            • 6. Problem management
              • 7. Service configuration management
                - General management practices
                • 1. Relationship management
                  • 2. Information security management
                    • 3. Service level management
                      • 4. Continual improvement
                        • 5. Supplier management
                          Service Management Concepts15%- Value, outcomes, costs and risks
                          - Products and services
                          - Service relationships: service providers, consumers, stakeholders

                          >> ITIL-4-Foundation最新題庫 <<

                          免費PDF ITIL-4-Foundation最新題庫＆資格考試的領導者和精心準備的ITIL-4-Foundation：ITIL 4 Foundation Exam

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                          最新的 ITIL 4 ITIL-4-Foundation 免費考試真題 (Q70-Q75):

                          問題 #70
                          What can a change schedule be used for?

                          答案：A

                          解題說明：
                          Explanation
                          The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
                          https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble


                          問題 #71
                          What should be used to set user expectations for request fulfilment times?

                          答案：D


                          問題 #72
                          What is the customer of a service responsible for?

                          答案：A

                          解題說明：
                          Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;
                          https://www.bmc.com/blogs/itil-key-concepts-service-management/


                          問題 #73
                          Which is included in the purpose of the 'design and transition' value chain activity?

                          答案：B


                          問題 #74
                          What are the MOST important skills required by service desk staff?

                          答案：A


                          問題 #75
                          ......

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                          ITIL-4-Foundation考題寶典: https://www.vcesoft.com/ITIL-4-Foundation-pdf.html

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