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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Configuration | 20% | - Implement security settings - Configure product and asset management - Manage users and roles in Manufacturing Cloud - Customize page layouts and record types - Set up territory management |
| Topic 2: Predictable Service Management | 20% | - Implement service case automation - Configure service entitlements and contracts - Track service performance metrics - Manage service levels and milestones |
| Topic 3: Manufacturing Cloud Overview | 10% | - Understand use cases for manufacturing organizations - Identify key capabilities and features - Describe Manufacturing Cloud value proposition |
| Topic 4: Reports and Dashboards | 15% | - Use analytics for decision making - Build executive dashboards - Create and customize Manufacturing Cloud reports - Configure report sharing and subscriptions |
| Topic 5: Account-Based Forecasting | 20% | - Set up forecast sharing and visibility - Configure Forecast Trending - Manage demand forecasts at account level - Understand forecast adjustment workflows |
| Topic 6: Einstein Activity Capture for Manufacturing | 15% | - Understand data privacy considerations - Synchronize emails and events - Configure Einstein Activity Capture - Manage connected calendars |
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NEW QUESTION # 78
Universal Containers (UC) currently uses Sales Agreements to track its annual plans with customers but is working with a consultant to set up Advanced Account Forecasting.
UC stores shipped/invoiced order data in a child-custom object related to the standard Order object. UC has two primary requirements:
1) To see its forecast by Product Code and Product Category
2) To see actual order data broken out into three metrics: Quantity Ordered but still Open, Quantity Ordered but Shipped, and Quantity Invoiced How should a consultant set up Advanced Account Forecasting to fulfill these requirements successfully?
Answer: C
NEW QUESTION # 79
The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims.
What should the consultant recommend to make the support process easier?
Answer: B
Explanation:
The Service Console for Manufacturing app is a prebuilt app that provides a unified console for customer service representatives (CSRs) to view and manage information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims1.
The app also provides features such as a timeline of interactions, contextual alerts, relevant actions, and knowledge articles to help CSRs resolve customer issues and provide proactive service1.
The app is designed specifically for the manufacturing industry and integrates with other Manufacturing Cloud features such as Sales Agreements and Account Forecasting2.
The other options are incorrect because they do not provide the same level of functionality and integration as the Service Console for Manufacturing app. Option A would only customize the layout of the Case object, but not the other related objects. Option B would enable the generic Service Console app, which does not have the manufacturing-specific components and data sources.
Service Console for Manufacturing - Salesforce
Get Started with Manufacturing Cloud for Service - Salesforce
NEW QUESTION # 80
An admin wants to create new custom metric on the Account product period forecast component . What need to be done to make the metric available on the Account forecast component?
Answer: A
Explanation:
According to the Salesforce Manufacturing Cloud documentation, to create a new custom metric on the Account product period forecast component, you need to create a custom field on the Account Product Period Forecast object and another custom field on the Account Product Forecast object. Then, you need to map both of these fields in the Account Forecast setting page. This will allow you to add the custom metric to the Forecast tab of an account and track it along with the standard metrics1. References: 1: Create Custom Fields for Account Product Forecast and Account Product Period Forecast Objects
NEW QUESTION # 81
Universal Containers is experiencing an increase in manual errors with its repetitive business processes.
Which tool(s) within Manufacturing Cloud should the consultant recommend to help mitigate errors by leveraging automation?
Answer: A
Explanation:
To mitigate manual errors in repetitive business processes at Universal Containers, the consultant should recommend leveraging Process Builder and Flow Builder within Manufacturing Cloud. These automation tools allow for the design and implementation of customized workflows and processes that can significantly reduce the likelihood of manual errors, thereby enhancing efficiency and accuracy in the organization's operations .
NEW QUESTION # 82
Universal Containers has implemented Manufacturing Cloud Sales Agreements to manage run rate business.
The actuals are updated directly from the orders. In which order should the administrator migrate the data from the legacy system to Manufacturing Cloud?
Answer: A
Explanation:
Manufacturing Cloud migration must respect the dependency chain between parent commercial records, agreement schedules, and the Orders used to calculate actuals.
Accounts must exist first because Sales Agreements represent long-term commercial relationships with customer accounts. The Sales Agreements must then be established so their agreement structures and schedules can exist. Sales Agreement Product Schedules store the period-specific planned and actual quantity and revenue values that are subsequently updated through the actuals-calculation process. Salesforce's data model explicitly positions Sales Agreement, Sales Agreement Product, Sales Agreement Product Schedule, Order, and Order Product within this dependent structure.
Orders should therefore be migrated after the corresponding agreement and its schedules are available. When Orders contribute directly to Sales Agreement actuals, Manufacturing Cloud maps qualifying Order information into the appropriate schedule according to the Order's effective date and configured actuals- calculation mode.
Loading Orders before the required customer and Sales Agreement structure increases the likelihood of missing relationships and incorrect actual calculations.
Among the available sequences, Accounts # Sales Agreements # Sales Agreement Schedules # Orders best respects the Manufacturing Cloud dependency and actuals-processing model.
Study Guide references/topics: Validate and Deploy - Data Migration; Sales Agreements; Sales Agreement Product Schedules; Orders; Actuals Calculation.
NEW QUESTION # 83
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