220-1202 Exam Certification | New 220-1202 Test Registration

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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	28%	- Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies - Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal - Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization
Topic 2: Software Troubleshooting	23%	- Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems - Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems
Topic 3: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. Android and iOS configuration 2. App installation and security settings 3. Mobile device management - Windows installation, configuration, and management 1. Command-line tools and scripting 2. Device drivers and system updates 3. File systems, partitions, and storage management 4. Windows 10/11 features and settings
Topic 4: Operational Procedures	21%	- Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management - IT service management 1. Backup and recovery processes 2. Documentation and change management 3. Disaster recovery planning - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q176-Q181):

NEW QUESTION # 176
A user reports that their smartphone frequently displays pop-ups that warn of security threats and recommend tools to protect against them. After tapping one of the pop-ups, the user notices that the smartphone ' s battery drains faster. Which of the following should a technician recommend to resolve this issue?

A. Enable airplane mode and restart the smartphone.
B. Replace the SIM card and modify the network settings.
C. Clear the smartphone ' s browser cache and uninstall unknown applications.
D. Perform a factory reset on the smartphone.

Answer: C

Explanation:
The symptoms point to malicious or rogue content: frequent "security warning" pop-ups that push "tools" is a classic sign of scam/rogue apps, and the new fast battery drain suggests an unwanted process running in the background. The CompTIA objectives explicitly list mobile security symptoms such as "high number of ads,"
"fake security warnings," and "unexpected application behavior," which aligns with this scenario. On the browser side, Quentin Docter notes that if you continually receive pop-ups or overlays, "you may be infected with malware," and recommends scanning with antivirus/antimalware software. He also explains that clearing browsing data/cache is sometimes necessary to resolve browser-related problems and details how to clear cache/browsing data.
Because the user tapped the pop-up and then battery life worsened, the best practical fix is to remove the likely malicious application(s) (uninstall unknown apps) and clear browser cache to eliminate stored site data
/scripts fueling the pop-ups. A factory reset is a stronger last resort, but least disruptive remediation is A.

NEW QUESTION # 177
A security administrator teaches all of an organization's staff members to use BitLocker To Go.
Which of the following best describes the reason for this training?

A. To enable Secure Boot and a BIOS-level password to prevent configuration changes
B. To configure all laptops to use the TPM as an encryption factor for hard drives
C. To enforce VPN connectivity to be encrypted by hardware modules
D. To ensure that all removable media is password protected in case of loss or theft

Answer: D

Explanation:
BitLocker To Go is specifically designed to encrypt removable drives (USB flash drives, external HDDs). Training staff on its use guarantees that any data stored on such media requires a password (or recovery key) to access, protecting sensitive information if the device is lost or stolen.

NEW QUESTION # 178
A customer laptop has been shutting down unexpectedly. The customer explains that a blue screen appears just before the laptop turns off. but the screen disappears too quickly to see anything. Which of the following tools should a technician use to find details about the error?

A. System Information
B. Event Viewer
C. Device Manager
D. Performance Monitor

Answer: B

Explanation:
Event Viewer logs system events, including critical errors like blue screen crashes, allowing the technician to review details about the failure after the system restarts.

NEW QUESTION # 179
A technician is preparing to replace the batteries in a rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?

A. Ensure the fire suppression system is ready to be activated.
B. Place the removed batteries in an antistatic bag.
C. Use appropriate lifting techniques and guidelines.
D. Wear a face mask to filter out any harmful fumes.

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
UPS batteries are heavy and often located at the bottom of racks to maintain balance. Safe removal requires the use of correct lifting techniques to avoid injury. OSHA and workplace safety standards emphasize ergonomic handling when dealing with heavy equipment.
A: Fire suppression readiness is important for fire safety but not specifically relevant to battery removal.
C: Antistatic bags are for electronic components, not heavy battery modules.
D: A face mask is not generally necessary unless there is a chemical leak, which is not indicated here.
Reference:
CompTIA A+ 220-1102 Objective 4.3: Explain common safety and environmental impacts and procedures.
Study Guide Section: Safe handling procedures - lifting techniques, battery handling

NEW QUESTION # 180
A business is hiring a remote employee and must provide the employee with graphical interface access to the in-house Linux servers. Which of the following should the business use for this process?

A. SSH
B. Telnet
C. VNC
D. WinRM

Answer: C

Explanation:
VNC provides remote graphical desktop access, allowing a user to interact with a Linux system's GUI over the network, which meets the requirement for graphical interface access.

NEW QUESTION # 181
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