Salesforce AI-201 Exam Questions For Greatest Achievement [Updated 2026]

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| Section | Weight | Objectives |
|---|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
- 1. Connecting external data sources
- 2. Using Data Cloud for retrieval augmentation
|
| Governance & Observability | 10% | - AI governance
- 1. Monitoring agent behavior
- 2. Trust layer and compliance concepts
|
| Prompt Engineering | 20% | - Grounding techniques
- 1. Best practices for prompt design
- 2. Data grounding for reducing hallucinations
- Prompt Builder usage
- 1. Field generation and flex templates
- 2. Prompt templates and configuration
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
- 1. Sandbox to production deployment
- 2. Testing and validation strategies
|
| AI Agents | 35% | - Agent setup and orchestration
- 1. Standard and custom agent actions
- 2. Standard and custom topics
- Agent behavior configuration
- 1. Agent reasoning engine concepts
- 2. Filters and variables for deterministic behavior
|
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AI-201 Exam Questions Dumps, Salesforce Certified Agentforce Specialist VCE Collection
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Salesforce Certified Agentforce Specialist Sample Questions (Q284-Q289):
NEW QUESTION # 284
What is the primary function of the planner service in the Agent system?
- A. Offering real-time language translation during conversations
- B. Generating record queries based on conversation history
- C. Identifying copilot actions to respond to user utterances
Answer: C
Explanation:
The primary function of the planner service in the Agent system is to identify copilot actions that should be taken in response to user utterances. This service is responsible for analyzing the conversation and determining the appropriate actions (such as querying records, generating a response, or taking another action) that the Agent should perform based on user input.
NEW QUESTION # 285
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
- A. Call Summaries
- B. Einstein Sales Insights
- C. Call Explorer
Answer: C
Explanation:
For analyzing voice and video call records to gain insights into competitor mentions, coaching opportunities, and other key information, Call Explorer is the most suitable feature. Call Explorer, a part of Einstein Conversation Insights, enables sales teams to analyze calls, detect patterns, and identify areas where improvements can be made. It uses natural language processing (NLP) to extract insights, including competitor mentions and moments for coaching. These insights are vital for improving sales performance by providing a clear understanding of the interactions during calls.
Call Summaries offer a quick overview of a call but do not delve deep into competitor mentions or coaching insights.
Einstein Sales Insights focuses more on pipeline and forecasting insights rather than call-based analysis.
NEW QUESTION # 286
An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?
- A. The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.
- B. The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.
- C. The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.
Answer: C
Explanation:
Why is "Permission Set Read Access" the correct answer?
If an Agentforce Service Agent is unable to assist customers with the new Product Replacement process, it is likely due to missing object permissions.
Key Considerations for Object Access in Agentforce:
Custom Objects Require Permission Set Access
The new Product Replacement object must be explicitly assigned to the agent's permission set.
Without Read access, the agent cannot view or interact with the object.
Ensuring Full Data Access for Agents
In Setup -> Permission Sets, the admin should:
Grant Read access to the Product Replacement object
Ensure that related fields (e.g., status, replacement reason) are also accessible Aligning AI and Agent Workflows If Einstein AI is used to suggest solutions, the agent must have visibility into the Product Replacement object for context-aware responses.
NEW QUESTION # 287
An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?
- A. Flows
- B. Apex Trigger
- C. SOQL
Answer: A
Explanation:
The Agentforce Specialist is defining a custom action for an Agentforce agent in Agent Builder.
Actions determine what the agent does (e.g., retrieve data, update records).
NEW QUESTION # 288
An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?
- A. Action Scape
- B. Classification Description
- C. Action Instructions
Answer: C
Explanation:
Per the AgentForce Custom Action Development Guide, if a topic is correctly triggered but the wrong action is executed, the issue typically lies in action instructions. The documentation notes:
"Action instructions provide the LLM with explicit guidance on when and how to use a given action. Poorly written or ambiguous instructions can cause the reasoning engine to select an incorrect action, even within the right topic."
NEW QUESTION # 289
......
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