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| Section | Weight | Objectives |
|---|---|---|
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Interaction Design | 14% | - Designing effective page layouts - Defining user flows and interactions - Creating wireframes and prototypes |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Discovery | 13% | - Determining business needs and user needs - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps |
| UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
>> Salesforce Plat-UX-101資格認定 <<
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質問 # 146
Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?
正解：C
解説：
The correct solution is C. Enablement Site to build and assign custom modules, exactly as specified in the uploaded study guide. An Enablement Site is appropriate because the requirement is broader than simply showing users contextual assistance. Cloud Kicks requires structured, custom product training that can be delivered as learning content to internal users and leadership. Salesforce's Enablement functionality supports publishing modules and assigning relevant learning content to users. Salesforce documentation specifically explains that administrators can assign modules published on an enablement site and that users can complete assigned content from within Salesforce. Option A addresses a narrower use case. In-App Guidance prompts are effective for contextual onboarding, feature announcements, and short instructional interventions within the user's workflow, but they are not a replacement for a structured custom learning curriculum.
Option B provides an environment where users can experiment, but a sandbox does not inherently provide organized learning modules, assignments, learning progression, or formal enablement content.
The UX requirement here is therefore solved by selecting the platform capability that supports repeatable, organized, assignable learning experiences, rather than merely contextual assistance or an experimentation environment.
Study Guide reference/topics: Enablement Sites, custom learning modules, onboarding, internal user education, Declarative Design.
質問 # 147
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
正解：C、D
解説：
To ensure new Salesforce users are given the appropriate onboarding experience, a UX Designer should use the following two on-App Guidance customizations:
Specify prompt scheduling: This allows the designer to control when and how often the prompts appear to the users, based on criteria such as start and end dates, frequency, and snooze duration. This way, the designer can tailor the onboarding experience to the users' needs and preferences, and avoid overwhelming or annoying them with too many or irrelevant prompts.
Set prompt permissions: This allows the designer to target the prompts to specific user groups, based on profiles and permissions. This way, the designer can ensure that the prompts are relevant and useful to the users, and avoid showing them information that they do not need or have access to.
Salesforce In-App Guidance: Enhance Your User Experience
Create and Manage In-App Guidance Prompts
質問 # 148
Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site.
Where does their UX Designer need to code to update the logo?
正解：B
解説：
A page header is a component that appears at the top of every page on a Digital Experience site, and usually contains the site logo, the site name, the navigation menu, and other elements that provide a consistent and recognizable look and feel for the site.A UX Designer can code the page header to update the logo for Cloud Kicks by using the Experience Builder or the Developer Console1. The Experience Builder is a point-and-click tool that allows creating and customizing the page header using predefined templates, themes, and components.The Developer Console is a code editor that allows creating and editing the page header using HTML, CSS, JavaScript, and Lightning components2. Both tools provide the option to upload and insert the new logo image file into the page header, and to adjust its size, position, and alignment.
The other two options, Visualforce pages and email templates, are not the places where the UX Designer needs to code to update the logo for Cloud Kicks.Visualforce pages are web pages that can be used to create custom user interfaces for Digital Experience sites, but they do not affect the page header, which is a separate component that can be added to any page3. Email templates are predefined layouts and content that can be used to send emails to the site users, but they do not have any impact on the site appearance or functionality.
質問 # 149
A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?
正解：D
解説：
A diary study is a research methodology that involves asking participants to record their thoughts, feelings, behaviors, and activities over a period of time, usually in response to prompts or questions from the researcher1. A diary study is suitable for Cloud Kicks (CK) to conduct discovery phase research to understand more about the customers' purchasing habits, as it will allow them to remotely observe customers' buying patterns over the course of a 2-month period.A diary study will also provide rich and contextual data on the customers' needs, preferences, motivations, and pain points, as well as the factors that influence their purchasing decisions1.Salesforce User Experience Designer Exam Guide,Diary Studies: How to Conduct from Start-to-Finish
質問 # 150
The UX team at Cloud Kicks is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles.
How should this be accomplished?
正解：C
解説：
A heuristic evaluation is a usability inspection method that involves having evaluators examine a user interface and assess its compliance with established usability principles (or "heuristics"). These heuristics are guidelines or rules of thumb that help identify common usability problems. During a heuristic evaluation, evaluators inspect the interface and identify potential usability issues based on the heuristics. The evaluators then report their findings to the designers or developers, who can use this feedback to improve the interface. Heuristic evaluation is a cost-effective and efficient way to identify usability problems early in the design process. It can be done quickly and does not require large groups of participants.It is particularly useful for identifying problems that may not be detected through user testing or surveys1.
A heuristic evaluation is the most suitable method for determining the portal's compliance with recognized standard usability principles, such as Nielsen's 10 heuristics for user interface design2. These heuristics cover aspects such as visibility of system status, match between system and the real world, user control and freedom, consistency and standards, error prevention, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimalist design, help users recognize, diagnose, and recover from errors, and help and documentation. By applying these heuristics to the portal, the UX team can identify and prioritize the usability problems that need to be fixed.
An intuitive review is a less formal and less rigorous method of usability inspection, where an evaluator relies on their own intuition and experience to judge the usability of an interface. An intuitive review does not follow a set of predefined heuristics or criteria, and it is more subjective and prone to bias.An intuitive review can be useful for getting a quick overview of the interface, but it is not as reliable or comprehensive as a heuristic evaluation3.
User testing is a usability evaluation method that involves observing and collecting data from actual or potential users as they perform tasks with the interface. User testing can provide valuable insights into how users interact with the interface, what difficulties they encounter, and what their preferences and expectations are. User testing can also measure the effectiveness, efficiency, and satisfaction of the interface. However, user testing is not the best method for determining the compliance with standard usability principles, as it does not directly assess the interface against the heuristics.User testing is also more time-consuming, resource-intensive, and complex to conduct than heuristic evaluation4.
質問 # 151
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Plat-UX-101関連受験参考書: https://www.passtest.jp/Salesforce/Plat-UX-101-shiken.html
P.S.PassTestがGoogle Driveで共有している無料の2026 Salesforce Plat-UX-101ダンプ：https://drive.google.com/open?id=1idq_YWhhO4cN-YwXx20Dqw-BbOgJH8zV