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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure platform events mode is enabled
B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
D. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Answer: A,B

NEW QUESTION # 68
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. This would require migrating all products sold within last 5 years, including those that are no longer sold.
B. Migrating millions of records may reduce query performance due to large data volumes
C. Migrating Assets instead of orders would provide more business Value.
D. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
E. Migrating millions of records will cause Order Management to fail during processing due to large volume

Answer: A,B,D

Explanation:
When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it ' s crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.References:Salesforce best practices for large data volume management and migration strategies.

NEW QUESTION # 69
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router technical product and decompose it from the business internet offer.
C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Answer: B

NEW QUESTION # 70
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
B. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. UX experience is the most important. Fully design and validate the UX before designing the integration step

Answer: B

Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

NEW QUESTION # 71
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design for one callout each request and cache the identifier in memory
B. Design integration procedure that makes both request and returns the result to order Management.
C. Use Data raptor technology to make the request and return the response to order management
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer: B,D

Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.

NEW QUESTION # 72
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