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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	10%	- Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure
Policies and Settings	22%	- Analytics and dashboard usage - Identity and access management - Slack Connect and app approval settings - Security and compliance configurations
Learning and Enablement	18%	- Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Create learning materials and resources
Delivery and Migration	17%	- Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices
Discovery	10%	- Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition
Governance Structure	8%	- Establish governance policies - Define admin and owner roles - Manage workflows and processes

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Salesforce Certified Slack Consultant Sample Questions (Q35-Q40):

NEW QUESTION # 35
For a client that operates internationally across different time zones, what grid design element is crucial to consider for ensuring effective communication in Slack?

A. Encouraging the use of Slack only for informal communication to avoid time zone conflicts
B. Implementing strict usage guidelines so that Slack is used only during specific hours
C. Limiting the number of channels to prevent confusion across different time zones
D. Creating regional channels that cater to the specific needs and working hours of different locations

Answer: D

Explanation:
For a client operating internationally, it's important to consider the creation of regional channels.
These channels cater to the unique needs and working hours of employees in different time zones, facilitating more effective and timely communication.

NEW QUESTION # 36
Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A. This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
B. In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
C. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
D. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.

Answer: D

Explanation:
The correct answer is D . The client is asking for an enforceable policy behavior around broadcast mentions.
In Enterprise Grid administration, this belongs under org-level policies and settings, specifically messaging permissions. A warning for @channel , @here , or @everyone helps reduce noisy broadcast behavior and forces users to pause before notifying a large audience. Option A is wrong because the question asks how to enforce the control; assuming it is always a default setting is not the correct consultant guidance. Option B is unrelated because logging on each day has nothing to do with broadcast mention warnings. Option C is also wrong because the warning must trigger when the mention is used, not merely once per day. Option D maps directly to the requirement: configure a Messaging policy in org settings so Slack warns users when they attempt to use broad notification mentions. This is a practical governance control that protects channel hygiene, reduces disruption, and supports responsible communication norms across the grid.
Reference topic: Policies and Settings - messaging policies, broadcast mention controls, org-level permissions, notification governance, and channel-noise reduction.

NEW QUESTION # 37
An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A. Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
B. Direct message (DM) a workspace admin and request the archive/unarchive link.
C. Open the #plz admin channel and send a message requesting support to archive the existing channel.
D. Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.

Answer: A

Explanation:
The correct answer is D . The question asks for the most automated archive/unarchive request process. A channel workflow is the clear automation mechanism because it gives employees a structured request path instead of relying on free-form messages or direct admin intervention. In a well-designed support channel such as #plz-admin , users can open the channel workflows, select the archive/unarchive workflow, provide the required details, and route the request to the appropriate admin or approval process. Option A uses the wrong support-channel pattern and is only a manual message. Option B creates a private dependency on a workspace admin and does not scale. Option C is also manual and the channel name is malformed as #plz admin instead of a clean hyphenated Slack channel name. Option D uses the correct channel naming convention and applies Workflow Builder to standardize intake, reduce admin back-and-forth, and make the archive/unarchive process repeatable.
Reference topic: Channel Strategy - admin request channels, Workflow Builder automation, channel archive process, support-channel naming, and scalable user request management.

NEW QUESTION # 38
What is a best practice when designing a Slack grid for a company that has diverse teams with different communication needs?

A. Create a single, all-purpose channel for the entire organization to simplify communication
B. Limit the creation of channels to a select few to prevent the grid from becoming too complex
C. Encourage the use of direct messages for the majority of communication to reduce the number of channels needed
D. Design the grid with a mix of open channels for broad topics and private channels for specific teams or sensitive discussions

Answer: D

Explanation:
A best practice in grid design for a company with diverse teams is to have a mix of open channels for broad, organization-wide topics and private channels for specific teams or sensitive discussions. This approach accommodates the varied communication needs across the organization, ensuring both openness and confidentiality where necessary.

NEW QUESTION # 39
A large enterprise is planning to introduce Slack as its new communication platform. What should be a key component of their rollout communication plan to ensure successful adoption across the organization?

A. Focusing solely on the technical aspects of Slack in the communication plan, without addressing its practical applications
B. A single, comprehensive email sent to all employees on the day of the rollout
C. Limiting communication to top-level executives and relying on them to disseminate information to their teams
D. A phased communication strategy that includes initial awareness campaigns, detailed training sessions, and ongoing support post-launch

Answer: D

NEW QUESTION # 40
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