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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Set up and configure customer assets - Configure Field Service organizations and structures - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Create and manage work orders - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order reporting and analytics |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Implement connected field service scenarios |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods |
| Topic 6: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Process purchase orders and returns - Configure product inventory and item associations - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
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NEW QUESTION # 92
DRAG DROP
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Manage inventory and purchasing
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return
NEW QUESTION # 93
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a work rule with the Type set to Excluded Resources.
Does this meet the goal?
Answer: A
NEW QUESTION # 94
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 95
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 96
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
Answer: A
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION # 97
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