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問題 #197
A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively.
Which CSDM-related data should they leverage?
答案：C
解題說明：
CSDM is designed to connect technology delivery to business consumption so organizations can answer questions like "who is impacted?" quickly and consistently. In a critical incident, the healthcare provider needs to identify impacted users in business terms--clinicians, admin teams, specific sites, or departments--rather than only listing technical components.
Option D ("Service Offerings by Department or Location") is the most CSDM-aligned data because it reflects who consumes the service and how that consumption is segmented. In CSDM, a Business Service / Service Offering represents what customers consume, and the offering can be associated with organizational constructs such as department, business unit, or location. For healthcare, this is especially valuable because impact is often location-based (hospital site, clinic) and role-based (patient intake, scheduling, ward operations). Using service offerings and their consumer mapping helps quickly identify likely impacted user groups and prioritize communications and workarounds.
問題 #198
A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the reports can assist with managing CMDB data.
What insights are gained from CMDB 360 queries?
(Choose 2 options)
答案：A,C
解題說明：
CMDB 360, also known as Multisource CMDB, is designed to provide visibility into how multiple discovery or integration sources contribute data to the same CI. Its value is not simply identifying duplicate or orphan CIs; those are handled through CMDB Health and de-duplication capabilities.
CMDB 360 helps administrators compare source contributions and understand conflicts or gaps across those sources. A key insight is gaps in attribute data, where one source supplies certain CI attributes while another source does not. Another key insight is different attribute values from different data sources, which helps identify reconciliation problems, source precedence issues, and inconsistent discovery results. This is central to improving data trust because the CMDB often receives data from Discovery, SCCM, cloud connectors, manual imports, and third-party systems. Therefore, the correct insights are gaps in attribute data and different attribute values across sources.
問題 #199
A Configuration Management team needs to prevent duplicate server records to avoid confusion among users.
Server records are identified when they are processed by the Identification and Reconciliation Engine (IRE) using the configured identification rules.
Where would these rules be configured?
答案：B
解題說明：
Identification rules are configured through CMDB CI Class Manager . These rules define how the Identification and Reconciliation Engine determines whether an incoming CI already exists or whether a new CI record should be created. For server records, identification rules usually rely on attributes such as serial number, name, hostname, hardware identifiers, or other class-specific criteria. If these rules are weak or missing, duplicate server records can be created during Discovery, Service Graph Connector imports, or other integrations. The CMDB Health Dashboard detects health issues such as duplicates, but it is not where identification rules are configured. CMDB Workspace provides operational access to CMDB capabilities, but CI Class Manager is the correct configuration location. CMDB Data Manager governs lifecycle policies, not IRE identification logic. Therefore, the correct answer is B.
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問題 #200
A CMDB Administrator wants to run the "Services Have Owners Identified" Get Well Playbook to remediate issues shown in the CMDB Data Foundations Dashboard.
Which remediation plays would be used? (Choose 2 options)
答案：A,C
解題說明：
The CMDB Data Foundations Dashboard is paired with Get Well Playbooks that guide administrators through structured remediation. The "Services Have Owners Identified" playbook focuses on closing ownership gaps for services, which is a governance and data correction activity.
Fix Data (Option A) is used to correct missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.
Govern Data (Option D) is also required because ownership is not a one-time correction--it must be enforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.
問題 #201
An IT group has a requirement to upgrade all Windows servers. There is a Dynamic CI Group containing all the Windows servers.
What happens to the Dynamic CI Group when it is referenced from the Configuration Item field on a Change form?
答案：B
解題說明：
The correct answer is that all related CIs are displayed in the Affected CIs related list. A Dynamic CI Group is used to represent a dynamically maintained set of CIs based on defined membership criteria. In this case, the group contains all Windows servers. When the group is referenced on a Change form, the practical purpose is to apply the Change to the group members rather than manually selecting each Windows Server CI. The Affected CIs related list is the correct place to represent the individual CIs impacted by the Change. Impacted Services are derived from service relationships and impact calculations, not simply from group membership.
Therefore, referencing the Dynamic CI Group causes its related member CIs to be represented as affected CIs for the Change.
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問題 #202
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