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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Available Languages: | Korean, Chinese (Simplified), English, French, Spanish (Latin America), Portuguese (Brazil), German, Japanese |
| Exam Price: | USD 165 (may vary by region) |
| Certificate Validity Period: | 1 year (renewable annually via free online assessment) |
| Exam Format: | Multiple choice, Case studies, Best answer, Drag and drop |
| Passing Score: | 700 / 1000 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Exam Duration: | 120 minutes |
| Recommended Training: | Dynamics 365 Field Service Documentation Microsoft Learn MB-240 Learning Path |
| Exam Registration: | Microsoft Certification Exam Registration Pearson VUE Microsoft Exams |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored via Pearson VUE or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-field-service-functional-consultant-associate/ |
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Microsoft MB-240 Certification Exam tests the candidate's knowledge across a range of topics, including field service management processes, scheduling and dispatching, inventory management, customer management, and analytics and reporting. MB-240 exam is designed to measure the candidate's ability to configure and implement Dynamics 365 Field Service to meet the needs of their organization.
In regards to the exam details, it is important to start with the format. The test can be taken in the English language only. It is known to be 120 minutes long with approximately 40-60 questions to answer. The candidates in the United States are required to pay $165 to sit for this exam either online or at any Pearson VUE center near them. This cost is not applicable in other countries. Due to taxation, it is usually different and on the higher side. Those individuals who are not in the USA can find out how much they should pay for the test on the official webpage.
NEW QUESTION # 35
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request.
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 36
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 37
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION # 38
You are implementing Dynamics 365 Field Service for a generator maintenance organization.
You need the dispatcher to describe the ways to create a work order from another record associated in Field Service.
In which three record tables can a work order be created? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,D,E
Explanation:
A: The process of converting a quote to an order is straightforward in Dynamics 365 for Sales. By clicking the create order button on the command bar, an order is created, and the contents of the quote are added to the order record. It is important to note that after a quote is accepted, you won't be able to revise it.
D: You can create a work order from an Opportunity in Dynamics 365.
F: Dynamics 365 Field Service: How to Convert a Case to a Work Order
With D365 Field Service, converting a case to a work order takes just a single click and a few seconds, and the work order information is automatically generated to reduce the possibility for error.
NEW QUESTION # 39
Drag and Drop Question
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
NEW QUESTION # 40
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