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NEW QUESTION # 152
The Identification and Reconciliation Engine (IRE) has identified duplicate records for one CI.
Which CI will be updated by the IRE?
Answer: B
Explanation:
When the Identification and Reconciliation Engine encounters multiple existing records that satisfy the applicable identification criteria, it must select a record for processing while identifying the duplicate condition for later remediation. For this automatic IRE processing behaviour, the record with the most recent update date is selected for the incoming update.
This should not be confused with the Duplicate CI Remediator's guided selection of a Main CI . During manual remediation, factors such as the oldest creation date, number of related records, historical task references, and business relationships can influence which CI should ultimately be retained. That is a separate governance process from the IRE's immediate handling of incoming data.
Option A incorrectly selects the newest-created record, while Option C applies a main-record retention principle to the wrong stage of processing. IRE first identifies incoming records using identification rules and then applies reconciliation rules to control authorized updates and source precedence. This governed processing is what prevents uncontrolled insertion and overwriting of CI records.
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NEW QUESTION # 153
What ensuresdata volume in the CMDB is manageable?
Answer: C
Explanation:
Managing CMDB data volume is a keyData Foundations governanceobjective. Over time, CMDBs naturally accumulate retired, obsolete, or decommissioned CIs. If these records are not properly managed, they degrade CMDB performance, reduce reporting accuracy, and negatively impact discovery reconciliation and health scores.
Archive Policiesare the mechanism designed to address this challenge. They definewhen CI records should be archived or deletedbased on lifecycle state, age, or retention requirements. By automating archival and cleanup, archive policies ensure that onlyrelevant, active CIsremain in the operational CMDB, keeping data volume manageable and performant.
Business Rules (Option A) are used to enforce logic during record creation or updates, not for long-term data volume control. Scheduled Jobs (Option B) may execute tasks, but without archive policies they have no governance logic to determinewhatshould be removed or retained.
Archive policies work in conjunction withCMDB Data Managerto enforce lifecycle-based retention and cleanup, making them the correct and verified answer.
Therefore,Option C - Archive Policiesis correct.
NEW QUESTION # 154
A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered byServiceNow Discovery.
During the discovery process, if existing Server records are reclassified into theLinux ServerandWindows Serverclasses, which reclassification operation occurs?
Answer: C
Explanation:
In the CMDB class hierarchy,Serveris ageneric parent class, whileLinux ServerandWindows Serveraremore specific child classes. WhenServiceNow Discoverydetects sufficient evidence (such as OS signatures) to move a CI from a generic class to a more specialized one, this action is called aClass Upgrade.
AClass Upgradeoccurs when a CI is reclassifieddown the hierarchy into a more specific subclass, enriching the record with additional attributes, behaviors, and discovery patterns appropriate to that class. This is a standard and expected behavior in mature CMDB implementations and aligns with Data Foundations best practices.
AClass Switchwould imply lateral movement between unrelated classes, which is not what happens here.
AClass Downgradewould move a CI from a specific class back to a more generic one, typically when discovery confidence is reduced-not the case in this scenario.
By performing class upgrades automatically, Discovery improves CMDB accuracy, reporting precision, and service mapping quality without manual intervention.
Therefore, the correct answer isC - Class Upgrade.
NEW QUESTION # 155
A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage is low.
What is the recommended process from the associated playbook to correct this issue?
Answer: B
Explanation:
In Data Foundations, a low "Unique Locations" result indicates the CMDB contains duplicate Location records (or inconsistent location usage) that reduce data reliability for operational reporting and service analytics. This sits under "Insight" because the dashboard is highlighting a measurable quality issue, and the playbook provides a structured remediation path to restore confidence.
The recommended playbook-aligned process is to review the duplicate locations, determine which one is correct per the organization's naming and data standards, then re-point dependent records (CIs) to the correct Location before removing the duplicate. That sequence is essential: if you delete a duplicate location without first updating related CIs, you risk leaving CIs with missing/invalid location references, creating new completeness and correctness issues.
Option C matches best practice: validate which location record should remain, update all affected CIs (and any other dependent records) to use the correct location, and then delete (or retire/merge, depending on process controls) the duplicate record.
NEW QUESTION # 156
With CMDB 360 / Multisource CMDB, Dynamic Reconciliation Rules are enabled. Based on management requirements, a CMDB Administrator needs to configure multiple Dynamic Reconciliation Rules.
Which are available Dynamic Rule Types within the Create Reconciliation Rule wizard? (Choose
2 options)
Answer: B,C
Explanation:
CMDB 360 / Multisource CMDB extends the standard IRE by enabling Dynamic Reconciliation Rules, which determine attribute values dynamically based on incoming data patterns rather than fixed source priority.
Within the Create Reconciliation Rule wizard, two supported dynamic rule types are:
Most Reported (Option B): selects the attribute value that is reported most frequently across all sources. This is useful when multiple sources contribute data and consensus is a strong indicator of correctness.
Last Updated (Option C): selects the most recently updated value, which is useful for rapidly changing attributes such as IP address or operational state.
NEW QUESTION # 157
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