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| Section | Objectives |
|---|---|
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Security and Access | - Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud |
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NEW QUESTION # 11
Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?
Answer: B
Explanation:
To distribute leads to its partners in the portal, UMS can leverage the Lead Inbox component if it elects to use Partner Central template. The Lead Inbox component is a standard component that displays a list of leads assigned to the partner user or their partner account. The partner user can view, accept, or reject the leads from the Lead Inbox component.
NEW QUESTION # 12
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
Answer: C
Explanation:
To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 13
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
Answer: B
Explanation:
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.
NEW QUESTION # 14
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
Answer: C
Explanation:
Partner Central is a template that is designed for creating asite that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co- selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 15
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
Answer: C
Explanation:
This option allows UMS to showcase the Home page in different ways for its employees andcustomers. Page variations are different versions of a page with different layouts, components, and content. UMS can create page variations for the Home page and useaudience targeting to display different variations to different audiences based on user attributes,such as profile or user type3
NEW QUESTION # 16
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