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| Section | Weight | Objectives |
|---|---|---|
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage |
| Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity |
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
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NEW QUESTION # 96
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
Answer: A,B
Explanation:
These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References:https://help.
salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5
NEW QUESTION # 97
Universal Containers has customers who have previously negotiated pricing on someProducts.Which Price Book structure should a Consultant recommend when considering the Implications of pricing on Work Orders?
Answer: C
Explanation:
The correct configuration is a customer-specific Price Book containing all relevant products. A Work Order uses one Price Book, so the customer-specific book should contain both negotiated-price products and ordinary products that may appear on the same Work Order. This preserves standard Product selection and pricing on Work Order Line Items.
The Field Service data model separates the service requirement from its individual tasks and visits. A Work Order represents the overall job, Work Order Line Items represent component-level or task-level work, and Service Appointments represent the scheduled field visits used to execute that work. Choosing the correct level preserves accurate history, pricing, inventory, and scheduling.
The alternatives address different parts of the Field Service model. A book containing only discounted items would make other required products unavailable through the normal pricing model, and a global book would not represent customer-specific negotiated prices.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Order pricing; customer Price Books; Price Book Entries.
NEW QUESTION # 98
An inventory manager at Universal Containers wants to better understand The distribution of a critical and expensive part across all inventory locations as the Part is reused and restocked.
What should the Consultant leverage to meet this requirement?
Answer: C
Explanation:
The requirement is best implemented with Product Item. A Product Item represents a specific Product at a specific inventory Location and records quantity on hand. It is therefore the correct object for understanding distribution of an expensive part across warehouses, technician vans, and other inventory locations as stock is reused and replenished.
Field Service inventory distinguishes the product catalog from stock at a location and from inventory movement or consumption. Products define what the item is, Product Items represent how much of that Product is at a specific Location, Products Required describe planned needs, and Products Consumed record what was actually used during execution.
The alternatives address different parts of the Field Service model. Assets represent installed customer equipment, Maintenance Plans create recurring work, and Entitlements govern service eligibility rather than stock distribution.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Product Items; Locations; inventory quantities and transactions.
NEW QUESTION # 99
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
Answer: D
Explanation:
A Work Order can have only one Price Book associated with it, which is determined by the Price Book selected on the Work Type. To use products from different Price Books on the same Work Order, the price on Work Order Line Items for products on other Price Books can be overridden manually or by using automation tools such as Process Builder or Apex triggers. Creating one Work Order for each Price Book or using Work Types to assign Price Books to each Work Order Line Item would not allow using products from different Price Books on thesame Work Order. References: https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 100
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
Answer: C
Explanation:
Enabling the sharing features in the Field Service settings in the Setup menu allows sharing dispatched service appointments with assigned resources regardless of the private record access model in sales, support, and field service organizations[50]. Creating a user territory for thetechnicians' primary and secondary territories would not ensure that they have access to the service appointments dispatched to them. Creating a process to change the owner of the service appointment to the assigned technician would not work if multiple resources are assigned to the same service appointment. Configuring a sharing rule to share dispatched service appointments with the assigned resource would not work if multiple resources are assigned to different crews or teams. References:https://help.salesforce.com/s/articleView?id=sf.fs_sharing_overview.htm&type=5
NEW QUESTION # 101
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