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Cisco 100-140 Exam Overview:

Certification Vendor:Cisco
Exam Name:CCST IT Support
Exam Number:100-140
Available Languages:Chinese (Simplified), Japanese, Spanish, Portuguese (Brazil), French, English, Arabic
Exam Duration:50 minutes
Exam Price:USD 125
Passing Score:825 out of 1000
Exam Format:Scenario-based, Drag and Drop, Multiple Select, Multiple Choice
Certificate Validity Period:3 years
Related Certifications:Cisco Certified Support Technician (CCST) Networking
CCNA
Real Exam Qty:40-50
Recommended Training:Cisco Networking Academy
Cisco CCST IT Support Official Cert Guide
Exam Registration:Pearson VUE Registration
Sample Questions:Cisco 100-140 Sample Questions
Exam Way:Online proctored or in-person at Pearson VUE test centers
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/exams/ccst-it-support.html

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Job Roles: This section evaluates an IT Support Technicianโ€™s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 4
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 5
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q18-Q23):

NEW QUESTION # 18
A user is trying to connect their computer to a projector using a DVI cable and finds multiple types of DVI connections available.
Which type of DVI connector should the IT support technician recommend for transmitting both digital and analog signals?

Answer: A

Explanation:
Correct Answer. C. DVI-I DVI-I (Digital Video Interface-Integrated) supports both digital and analog video signals. This type of connector is versatile, making it suitable for a projector that may require either digital or analog input, depending on its specification and the compatibility with the computer's video card.
Option A is incorrect because DVI-A (Analog) only supports analog signals, which limits its utility to analog-only devices.
Option B is incorrect because DVI-D (Digital) supports only digital signals, not analog, and may not be compatible with projectors requiring an analog connection.
Option D is incorrect because DVI-X is not a recognized standard of DVI connectors.


NEW QUESTION # 19
A technician is updating an internal knowledge base article after resolving a complex issue involving multiple system components.
What is the most effective way to structure the update to maximize its usefulness for future troubleshooting?

Answer: D

Explanation:
Correct Answer. B. Organize the update chronologically, detailing the troubleshooting steps taken and the outcomes observed at each stage Structuring the update chronologically with detailed steps and observed outcomes allows future technicians to follow the logical progression of the troubleshooting process, understand the context, and apply similar reasoning to related problems.
Option A is incorrect because while listing components provides useful information, it does not give insight into how the issue was resolved or the interplay between the components.
Option C is incorrect because overly concise summaries can omit critical details that are essential for understanding and replicating the troubleshooting process effectively.
Option D is incorrect because excluding the diagnostic steps removes valuable learning opportunities and context that can aid in solving future variations of the issue or understanding related problems.


NEW QUESTION # 20
An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.
What strategy would best help the team manage their time more effectively to meet resolution targets?

Answer: A

Explanation:
Using a software tool with real-time analytics helps technicians understand their current performance against targets, identify bottlenecks, and adjust their approach or escalate issues as necessary to meet deadlines.
Option A is incorrect because penalties may demoralize staff without addressing the root causes of delays.
Option B is incorrect although regular meetings can help, they do not provide the continuous feedback needed for immediate improvements in time management.
Option D is incorrect as increasing the number of tickets per technician without additional support can lead to lower quality work and higher stress levels.


NEW QUESTION # 21
A user's desktop is undergoing a performance upgrade. The IT technician must ensure the new CPU will maximize the motherboard's capabilities.
Besides checking the CPU socket compatibility, what other motherboard feature should the technician verify?

Answer: A

Explanation:
Correct Answer. A. The maximum wattage the motherboard can provide to the CPU It's essential to verify the maximum wattage the motherboard can provide to the CPU, known as the Thermal Design Power (TDP) limit. This ensures that the new CPU will receive adequate power for optimal performance and prevents system instability or damage due to inadequate power supply.
Option B is incorrect because the color of the motherboard is purely aesthetic and does not affect performance or compatibility.
Option C is incorrect because while audio ports are an important feature for overall system capabilities, they do not impact CPU compatibility or performance.
Option D is incorrect because the number of USB ports, while important for peripheral connectivity, does not affect the compatibility or performance of the CPU.


NEW QUESTION # 22
When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?

Answer: D

Explanation:
Using a file system that is compatible with both Windows and macOS, such as exFAT, ensures that all users, regardless of their operating system, can read and write to the shared drive without issues related to file system compatibility.
Option A is incorrect because NTFS may not be fully compatible with macOS, especially for writing files without additional software.
Option B is incorrect because while case sensitivity can be an issue, it does not address the fundamental file system compatibility.
Option D is incorrect because while necessary for individual system navigation, it does not address the underlying file system compatibility issues.


NEW QUESTION # 23
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