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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel and User Group Administration | 28% | - Channel types and management - Archiving and deletion policies - User group creation and administration |
| Topic 2: Workspace Administration | 9% | - Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration |
| Topic 3: User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
| Topic 4: Fundamentals | 9% | - User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features |
| Topic 5: App Administration | 10% | - App installation and configuration - Workflow Builder usage - Integration management |
| Topic 6: Security | 15% | - Security governance and compliance - Audit and monitoring - Data protection and retention policies |
| Topic 7: Enabling Slack Success | 15% | - Analytics and usage measurement - Adoption strategy and best practices - Optimization and training |
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NEW QUESTION # 131
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?
Answer: C
Explanation:
Slack best practices for managing high-volume help channels recommend:
"Creating regional help channels following a clear, consistent naming convention, such as #help-workplace- region, so requests are easier to route and monitor." This method ensures that requests are properly triaged without confusing users and keeps the support experience scalable.
(Reference: Slack Administration Study Guide - Best Practices for Managing High-Volume Support Channels)
NEW QUESTION # 132
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)
Answer: A,D
Explanation:
The best way to manage noise while protecting sensitive information includes:
* Limiting posting permissions - According to Slack's official guidance:
"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."
* Creating a private channel with a personal benefits workflow:
"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility." Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes.
Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.
(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)
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NEW QUESTION # 133
You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?
Answer: C
Explanation:
Slack Connect discoverability must be enabled by an organization for others to search and find them:
"If an external organization has disabled Slack Connect Discoverability, they will not appear in search results, even if they use Slack." It is not about whether you already have a Connect channel (A), or necessarily whether they are on a free plan (B - free plans can still accept Connect invites with some limitations). Option C (turning off Slack Connect entirely) would prevent channel creation but is not specifically why search would fail.
(Reference: Slack Administration Study Guide - Slack Connect Discoverability Settings)
NEW QUESTION # 134
You're an Org Owner of a Slack Enterprise Grid org. Your company recently selected an Enterprise Mobility Management (EMM) provider and you will be turning on EMM. You're preparing a communication to share with your end users so they understand when they need to take action.
What guidance would you include in your communication?
(Select the best answer.)
Answer: A
Explanation:
According to Slack's official documentation on Enterprise Mobility Management (EMM):
"When EMM is required, any users who are not on an approved device and have not completed setup will be immediately signed out of Slack on their mobile devices." There is no grace period of 24 hours, 72 hours, or one week - once EMM enforcement is enabled, users must be using an approved device immediately or they are signed out.
(Reference: Slack Administration Study Guide - Mobile Security and Enterprise Mobility Management)
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NEW QUESTION # 135
You're an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices.
After reviewing the requirements, you determine EMM is the best option.
Which requirement makes EMM the right option for this organization?
Answer: C
Explanation:
According to Slack's Enterprise Mobility Management (EMM) documentation:
"EMM allows organizations to restrict access to Slack only from approved (managed) mobile devices, enhancing security and ensuring compliance with corporate policies." Requiring minimum app versions (A), blocking downloads (C), and requiring secondary authentication (D) are native Slack security settings or can be handled with mobile session settings - but device restriction is specifically an EMM capability.
(Reference: Slack Administration Study Guide - Enterprise Mobility Management (EMM) Overview)
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NEW QUESTION # 136
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