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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Solution Design36%- Architecture and Design
  • 1. Map Energy and Utilities Cloud components to current architecture
  • 2. Define future state architecture
  • 3. Understand deployment tools and best practices
  • 4. Determine organizational security and data access considerations
  • 5. Design future state business processes
  • 6. Validate data model fitment
Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Support go-live activities
  • 2. Create deployment plans
  • 3. Identify deployment stakeholders
  • 4. Execute user acceptance testing
  • 5. Manage UAT milestones
  • 6. Validate Salesforce core and Vlocity components
Implementation38%- Platform Configuration
  • 1. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 2. Configure products and pricing
  • 3. Enable order capture and contract management
  • 4. Implement post-sales processes
  • 5. Execute data migration
  • 6. Configure licenses and access
  • 7. Integrate third-party systems
Discovery13%- Business Needs Analysis
  • 1. Understand current state architecture
  • 2. Align stakeholder requirements
  • 3. Analyze current state processes and user journeys
  • 4. Identify gaps between current processes and Energy and Utilities Cloud capabilities
  • 5. Document customer business needs and desired outcomes

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q27-Q32):

NEW QUESTION # 27
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

Answer: B,D

Explanation:
In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind. Reference = The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies: https://www.salesforce.com/products/industries/energy-and-utilities/resources/


NEW QUESTION # 28
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Answer: B,C

Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. Reference = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.com/products/service-cloud/overview/, https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 29
consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

Answer: A


NEW QUESTION # 30
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?

Answer: D


NEW QUESTION # 31
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Answer: A,B


NEW QUESTION # 32
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