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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Discovery | 32% | - Ethics and Values
|
| Design | 30% | - Collaboration
|
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NEW QUESTION # 139
A strategy designer is facilitating a critique on a concept for their company ' s new loyalty program, and they ' re getting a lot of subjective feedback representing personal opinions. What is the most common reason for this, assuming good intent from all participants?
Answer: B
Explanation:
Clear critique guidelines, objectives, and framing are essential for keeping feedback focused on strategic goals rather than subjective personal preferences. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Effective critique depends on explicit goals and criteria.
Participants should understand what aspect of the work is being evaluated and how feedback should relate to user needs, business outcomes, and strategic intent rather than personal taste. Here, The designer has not properly defined the guidelines for the critique session. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. The critique does not have the right participants in the room; there are too many dominant personalities. focuses attention elsewhere, while The non-designers do not have the skills needed to give effective critique on design work. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables
NEW QUESTION # 140
At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?
Answer: A
Explanation:
The design team should present the information that challenges a stakeholder's hypothesis in an insights workshop with plenty of time for group discussion. This helps create a safe and collaborative space where the stakeholder can ask questions, share feedback, and understand the research findings and implications. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/present-insights-to-stakeholders
NEW QUESTION # 141
Cloud Kicks (CK) understands that all members of its cross functional remote team can contribute to the design of a product through collaborative activities. Which tools should CK use while conducting the next synchronous journey mapping session?
Answer: A
Explanation:
Digital whiteboarding tools (e.g., FigJam, Miro, Mural) enable real-time collaborative co-creation, card sorting, and journey mapping across cross-functional remote teams. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. For synchronous remote collaboration, a shared digital whiteboard gives all participants a common visual workspace in which they can add, move, group, annotate, and discuss information in real time. That makes it well suited to participatory journey mapping and other co-design activities. Here, Whiteboarding tools is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Design creation tools focuses attention elsewhere, while Presentation tools addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Journey Mapping - Start Your Journey Map
NEW QUESTION # 142
A start up company that develops machine learning based tools which track the performance of carbon offsets wants to reinforce the positive perception of the validity of its data. The company starts by developing a need statement and a challenge statement. What is the commonality between the two statements?
Answer: B
Explanation:
Both need statements and challenge statements focus purely on framing user needs and problems without prescribing specific solutions or prematurely locking in technical tactics. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Need statements and challenge statements should define the problem space without prescribing the implementation. Solution-free framing protects exploration, prevents premature convergence, and gives the team room to generate multiple ways of achieving the intended customer and business outcome. Here, Both are solution-free statements. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Both are tactics intended to solve a problem. focuses attention elsewhere, while Both explain the scope of the possible solution. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 143
An insurance company has a claims handling process that involves multiple team members, different departments, and many disparate systems. Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
Answer: A
Explanation:
MuleSoft integrates disparate cross-departmental systems and automates complex enterprise workflows. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Business process modeling makes roles, activities, handoffs, decision points, inputs, outputs, and delays visible across an operational workflow.
That makes it more suitable for redesigning a multi-party internal process than a customer-facing journey or a Jobs To Be Done statement. Here, MuleSoft is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Sales Cloud focuses attention elsewhere, while Financial Services Cloud addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Process Mapping for Business Analysts - Get Started with Process Mapping
NEW QUESTION # 144
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