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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionObjectives
Topic 1: Productivity and Collaboration
Topic 2: Data Management
Topic 3: Workflow and Process Automation
Topic 4: Data and Analytics
Topic 5: Service and Support Applications
Topic 6: Security and Access
Topic 7: Object Manager and Lightning App Builder
Topic 8: Sales and Marketing Applications
Topic 9: Setup and Configuration

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Salesforce Certified Administrator Sample Questions (Q143-Q148):

NEW QUESTION # 143
DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 Answers

Answer: C,D


NEW QUESTION # 144
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Answer: A

Explanation:
Explanation
Process Builder is an automation tool that allows you to create processes that perform actions based on criteria that you specify. You can use Process Builder to update fields on related records when a record is created or updated. To meet the requirement of updating the parent object Referral when the Referral Date field is updated on the custom object Referral Source, you need to create a process that triggers when a Referral Source record is updated, checks if the Referral Date field has changed, and updates the Referral Date field on the related Referral record.
References:https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5


NEW QUESTION # 145
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Timeneed business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

Answer: B

Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for differenttime zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assignthem accordingly.
References:
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5https://help.salesforce.com/


NEW QUESTION # 146
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers

Answer: B,D

Explanation:
Explanation
Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into object mistake because they either export import records but not delete them.
References:
https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5https://help.salesforce.com/s/artic


NEW QUESTION # 147
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
Role hierarchy and sharing rules are two features that should be used to open up access to Opportunity records for sales users working on collaborative deals. Role hierarchy can be used to grant access to records owned by or shared with users who are below them in the hierarchy. Sharing rules can be used to extend sharing access to users in public groups, roles, or territories based on certain criteria, such as record owner or field value.
References: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules.htm&type=5


NEW QUESTION # 148
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