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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Implementation38%- Platform Configuration
  • 1. Implement post-sales processes
  • 2. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 3. Execute data migration
  • 4. Enable order capture and contract management
  • 5. Configure products and pricing
  • 6. Configure licenses and access
  • 7. Integrate third-party systems
Solution Design36%- Architecture and Design
  • 1. Define future state architecture
  • 2. Map Energy and Utilities Cloud components to current architecture
  • 3. Determine organizational security and data access considerations
  • 4. Design future state business processes
  • 5. Understand deployment tools and best practices
  • 6. Validate data model fitment
Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Create deployment plans
  • 2. Manage UAT milestones
  • 3. Identify deployment stakeholders
  • 4. Validate Salesforce core and Vlocity components
  • 5. Support go-live activities
  • 6. Execute user acceptance testing
Discovery13%- Business Needs Analysis
  • 1. Analyze current state processes and user journeys
  • 2. Understand current state architecture
  • 3. Document customer business needs and desired outcomes
  • 4. Align stakeholder requirements
  • 5. Identify gaps between current processes and Energy and Utilities Cloud capabilities

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q43-Q48):

NEW QUESTION # 43
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Answer: B,C


NEW QUESTION # 44
An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

Answer: A


NEW QUESTION # 45
Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

Answer: D


NEW QUESTION # 46
An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?

Answer: B


NEW QUESTION # 47
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Answer: A,D

Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. Reference = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.com/products/service-cloud/overview/, https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 48
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