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| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Passing Score: | 26/40 (65%) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Exam Format: | Closed book, Scenario-based questions (basic level), Multiple choice |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, French, Portuguese, Chinese (Simplified), Spanish, Japanese |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Official Training AXELOS Accredited Training Organizations |
| Exam Registration: | ITIL Certification Overview PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
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ITIL 4 Foundation Certification Exam covers a broad range of topics, which includes the service value system, service management practices, key concepts of service management, and the four dimensions of service management. It also covers the different types of IT services, such as technical management, service desk management, incident management, and problem management. ITIL-4-Foundation Exam is designed to enhance the skills and knowledge of professionals who work in IT service management and help them to deliver high-quality IT services to their organizations.
NEW QUESTION # 85
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
Answer: C
Explanation:
Explanation
https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 86
Which statement about the inputs and outputs of the value chain activities is CORRECT?
Answer: B
Explanation:
In ITIL 4, the service value chain is a central element of the service value system and is composed of six activities. Each activity transforms inputs into outputs, contributing to the overall creation of value.
Key points:
* Every value chain activity takes one or more inputs (such as information, resources, or outputs from other activities).
* It then performs work that transforms these inputs.
* It produces one or more outputs that are used by other activities or delivered to stakeholders.
Why the other options are incorrect:
* A. Inputs and outputs are fixed for each value chain activity - ITIL 4 explicitly allows for flexibility; inputs and outputs vary depending on the value stream and context.
* B. Some value chain activities only have inputs, whereas others only have outputs - This contradicts the model; each activity must receive inputs and produce outputs.
* C. Governance determines the inputs and outputs - Governance influences direction and controls but does not prescribe specific inputs and outputs for the value chain activities.
Therefore, the correct statement is that each value chain activity receives inputs and provides outputs.
NEW QUESTION # 87
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
Answer: B
NEW QUESTION # 88
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Answer: A
NEW QUESTION # 89
Which practice guarantees that users have a range of access channels to choose from to report problems?
Answer: B
NEW QUESTION # 90
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