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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Energy and Utilities Cloud Data Model20%- Data relationships and hierarchies
- Meter data management
- Standard and custom objects for Energy and Utilities Cloud
- Account and contact model for utilities
Topic 2: Meter and Usage Management20%- Service point and premise management
- Meter lifecycle management
- Usage data processing and analytics
- Meter data integration
Topic 3: Energy and Utilities Cloud Configuration25%- Integration with other Salesforce products
- Setting up Energy and Utilities Cloud
- Customizing page layouts and record types
- Configuring industry-specific features
Topic 4: Service and Support Processes20%- Case management for utilities
- Service order and work order management
- Outage management and restoration processes
- Customer engagement and self-service portals
Topic 5: Energy and Utilities Cloud Overview15%- Industry overview and business challenges
- Energy and Utilities Cloud features and capabilities
- Key use cases for utilities companies

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

Answer: B,C

Explanation:
For accurately pricing quotes for new, small, and medium business customers, integration with third-party systems is necessary in scenarios where meter technical data is required from the Distributed System Operator (DSO) to confirm supply capability (B), and where credit ratings are used as a pricing input (D). Integrating with the DSO's systems ensures accurate supply feasibility assessments, while integrating with credit rating agencies provides the necessary financial risk insights to inform pricing decisions effectively. Reference = Salesforce Energy and Utilities Cloud documentation on pricing and quoting emphasizes the need for accurate data, which may require integration with external systems for meter data and credit assessments. Information on integrating Salesforce with external systems for enhanced quoting accuracy can be found in Salesforce's integration and API documentation: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/


NEW QUESTION # 65
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

Answer: B,D


NEW QUESTION # 66
An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

Answer: A,B,C

Explanation:
For an energy and utilities company looking to manage multi-site locations using Salesforce Energy and Utilities Cloud, the following objects can be utilized out of the box: A. Service Account : Represents the account receiving the service and can be used to organize and relate to multiple service locations. C. Service Point : Represents a specific physical location where services are delivered or measured, such as a metering point for utilities. D. Premises : Represents the physical location or property where service points are located, enabling the organization of multiple service points within a larger geographical or physical area.
These objects collectively facilitate the effective management of multi-site locations, providing a structured approach to tracking service delivery and consumption across different sites. References = The Salesforce Energy and Utilities Cloud documentation outlines the use of these objects within the standard data model, providing a foundation for managing complex site structures and utility services: https://developer.salesforce.
com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


NEW QUESTION # 67
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

Answer: D


NEW QUESTION # 68
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

Answer: C


NEW QUESTION # 69
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