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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)
SAP Integration Suite11-20%- Cloud Integration capabilities
- Open Connectors
- Integration strategy and architecture
- API Management
The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
Extensibility in SAP CX Solutions11-20%- In-app extensibility
- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Sales process configuration
- Integration with back-end systems
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Customer segmentation
- Campaign management
- Marketing automation strategies
SAP Commerce Cloud11-20%- Commerce solution architecture
- Storefront and catalog management
- Order management

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q25-Q30):

NEW QUESTION # 25
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 26
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 27
Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 28
In which process are trading partner collaboration and contract negotiations executed?

Answer: A


NEW QUESTION # 29
What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 30
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