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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 2: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 3: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 6: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q27-Q32):

NEW QUESTION # 27
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Product and category filtering
C. Default timezone
D. Default chat channel preferences
E. Default communication preferences
F. Default notification preferences
G. Service request links
H. Knowledge management language locales

Answer: A,B,G,H

NEW QUESTION # 28
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The Starts When criteria of the milestones is not True.
B. No default coverages are set up.
C. Entitlement rules are not valid for the service request.
D. The scheduled process has not been set up.

Answer: A,B,D

NEW QUESTION # 29
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C. Adjust permissions on all customer's profiles.
D. Adjust the inbound message filters.

Answer: A

NEW QUESTION # 30
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incoming messages have a custom filter.
B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D. The configured frequency to retrieve emails is too long.

Answer: A

NEW QUESTION # 31
What three things should you do once you have established a global default coverage?

A. Create an ESS job to Monitor Service Request Milestones.
B. Use Application Composer to configure warning emails about milestone compliance events.
C. Create an ESS job to Aggregate Service Requests.
D. Use Application Composer to include milestones on the Service Request Layout if desired.

Answer: A,C,D

NEW QUESTION # 32
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