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Salesforce Education Cloud Consultant certification exam is designed for professionals who have a strong understanding of the Salesforce Education Cloud platform and its features. Education-Cloud-Consultant Exam is intended for consultants who work with education institutions and non-profit organizations who use Salesforce to manage their operations. The Salesforce Education Cloud Consultant certification is a highly respected and valuable certification that demonstrates a consultant's expertise in Salesforce Education Cloud.
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To become a certified Salesforce Education-Cloud-Consultant, candidates must pass the Salesforce Certified Education Cloud Consultant Exam (WI21). Education-Cloud-Consultant Exam consists of 60 multiple-choice questions and must be completed within 105 minutes. Education-Cloud-Consultant exam covers a range of topics, including Education Cloud data architecture, student lifecycle management, student and faculty community management, and Education Cloud implementation and configuration best practices. Candidates must achieve a passing score of 68% or higher to earn the certification.
NEW QUESTION # 99
The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.
What should the consultant confirm?
Answer: B
NEW QUESTION # 100
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?
Answer: A
Explanation:
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitmentprocesses, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate toSetupand enableDigital Engagement.
Configurechannels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training andAdoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
References:
Salesforce Documentation:Service Cloud
Salesforce Documentation:Digital Engagement
NEW QUESTION # 101
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.
What should the consultant discuss first with the school?
Answer: A
Explanation:
Explanation
The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-k
https://trailhead.salesforce.com/en/content/learn/modules/admin_intro
NEW QUESTION # 102
An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.
Which solution meets this requirement?
Answer: A
Explanation:
The consultant should recommend Marketing Cloud as a solution to meet the requirement of consolidating efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram for the institution. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. Marketing Cloud can helpthe institution consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram by using features such as Social Studio, Social Listening, or Social Analytics. Campaign Influence, Salesforce Inbox, or Pardot arenot solutions that can meet the requirement of consolidating efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram for the institution. References:
https://www.salesforce.com/products/marketing-cloud/overview/
https://www.salesforce.com/products/marketing-cloud/social-media-marketing/
NEW QUESTION # 103
A consultant needs to import a large volume of records into a university's Salesforce production environment that has the Education Data Architecture (EDA). The import file already defines Account and Address information. The university's environment has a private sharing model and several sharing rules.
Which of these temporary actions should the consultant take before importing the data?
Answer: B
Explanation:
TDTM is a feature of EDA that allows you to manage the automation and custom logic that runs when data is inserted, updated, or deleted. By disabling unnecessary code, such as trigger handlers or validation rules, you can improve the performance and speed of the data import, avoid errors or unwanted data creation, and reduce the risk of hitting governor limits12.
Disabling sharing rules using TDTM is not a recommended action, because sharing rules are not controlled by TDTM, but by the Salesforce security model. Sharing rules are used to grant additional access to records based on criteria or ownership. Disabling them may affect the visibility and accessibility of the imported data for the users34.
Changing the account model to Household is not a necessary action, because the account model is a preference that depends on how the university wants to organize its contacts and accounts. EDA supports both the Administrative and Household account models, and the import file already defines the Account information. Changing the account model may cause data loss or duplication, and require additional configuration and mapping5 .
NEW QUESTION # 104
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