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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
|
| Topic 2: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 3: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 4: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 5: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 88
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?
Answer: B
Explanation:
The correct answer is B. Identify the message, audience, and purpose for content, as confirmed by the uploaded study guide. Effective onboarding begins by understanding who the users are, what they need to learn, and why the information matters to them. Identifying the message determines what information must be communicated. Identifying the audience allows content to be adapted to users' roles, prior knowledge, and workflow needs. Identifying the purpose ensures that onboarding material drives a meaningful outcome rather than simply presenting information.
Option A is too restrictive. Written documentation can support onboarding, but treating it as the only learning mechanism ignores differences in learning context and user experience.
Option C treats pop-ups as a default solution before the communication need has been defined. Pop-ups may sometimes support contextual guidance, but they are only one delivery mechanism and can become intrusive if poorly targeted.
The HCD principle is to design onboarding around users rather than around a preferred content format.
Understanding message, audience, and purpose therefore precedes selecting the specific onboarding mechanism.
Study Guide reference/topics: Onboarding, audience analysis, communication design, user needs, Human- Centered Design.
NEW QUESTION # 89
Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement?
Answer: C
Explanation:
The uploaded study guide identifies A. Marketing Cloud Personalization as the correct Salesforce capability for boosting B2C website engagement.
The requirement is specifically to improve business-to-consumer engagement on the website. Within the study guide's framing, Marketing Cloud Personalization is the capability aligned to tailoring digital experiences based on customer context and behavior.
Personalization can make an experience more relevant by changing which content, recommendations, or interactions are presented according to what is known about the user or their current context. Greater relevance can reduce the amount of irrelevant material a consumer must navigate and can increase meaningful engagement with the site.
Option B, Experience Cloud, is used for building external digital experiences and communities, but the question specifically asks which capability should boost B2C engagement through personalization.
Option C, Marketing Cloud Account Engagement, is not the answer selected for this B2C website scenario.
The UX distinction is between merely providing an external site and adapting that site's experience to the consumer. In the answer key, Personalization is the Salesforce capability that most directly addresses this objective.
Study Guide reference/topics: Marketing Cloud Personalization, B2C engagement, personalized experiences, website UX, Declarative Design.
NEW QUESTION # 90
What is the relationship between inclusive design and accessible design?
Answer: A
Explanation:
Inclusive design and accessible design are both important aspects of creating products and services that are usable and enjoyable for everyone, regardless of their abilities, preferences, or contexts. However, they are not the same thing. Inclusive design is a methodology that involves designing with and for people who have a range of diverse needs and experiences.Inclusive design aims to create solutions that are not only accessible, but also equitable, respectful, and empowering for all users12. Accessible design is based on guidelines that help ensure that products and services can be perceived, understood, operated, and interacted with by people with disabilities.Accessible design follows standards such as the Web Content Accessibility Guidelines (WCAG), which provide technical specifications and best practices for making web content accessible34. Inclusive design and accessible design are not mutually exclusive, but rather complementary. Inclusive design can help inform accessible design by providing insights and feedback from diverse users and stakeholders. Accessible design can help support inclusive design by providing a baseline of quality and compliance for products and services. By applying both inclusive design and accessible design, UX designers can create more inclusive, accessible, and delightful experiences for everyone.Inclusive Design & Accessibility - Salesforce Designer - Medium,Product Accessibility and Inclusive Design - Salesforce.com,Learn the Elements of an Accessible Webpage Unit | Salesforce Trailhead,How Can Tech Be More Inclusive? Salesforce's New VP of Accessibility & Inclusive Design Offers Answers - Salesforce News, [Designing for Web Accessibility Unit | Salesforce Trailhead]
NEW QUESTION # 91
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?
Answer: C
Explanation:
To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.: Theme Panel | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead
NEW QUESTION # 92
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
Answer: D
Explanation:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
[UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
[Prepare for Your UX Designer Credential], Trailmix: Prototyping
NEW QUESTION # 93
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