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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement
Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Configuration and setup of GPR
- Getting started and prerequisites
- Testing, validation, and deployment
- Data preparation and model training
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q101-Q106):

NEW QUESTION # 101
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 102
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 103
What happens if the condition set in an action map is no longer met during the visitor session?
Response:

Answer: A


NEW QUESTION # 104
A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

Answer: B


NEW QUESTION # 105
What are two ways to limit when an action map triggers?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 106
......

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