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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C. Introduce customer data management system as a part of digital transformation to keep customer data up to date
D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

Answer: D

Explanation:
To keep customer data synchronized between the legacy CRM and Salesforce Communications Cloud during a phased digital transformation, real-time data synchronization when updates occur in either system (A) is the most effective strategy. This ensures that customer data remains consistent and up-to-date across both platforms, facilitating seamless operations and data integrity throughout the transformation process.
References:Best practices for CRM data synchronization and Salesforce integration patterns.

NEW QUESTION # 78
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Split the order into multiple order and group order items based on the service location
B. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C. Use the CPQ multisite feature and group the service locations and create orders for each group
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Answer: A,B,D

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

NEW QUESTION # 79
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Order and order item details
B. Quote and quote line items records
C. Assets and inventory item records
D. Commercial and technical product configurations
E. Fulfillment request and fulfillment request line records

Answer: A,C,E

Explanation:
Order Management determines the output of MACD (Move, Add, Change, Disconnect) orders based on Order and order item details (A), Fulfillment request and fulfillment request line records (C), and Assets and inventory item records (D). These inputs provide the necessary context for processing MACD orders, ensuring accurate fulfillment and asset management.References:Salesforce Communication Cloud Order Management documentation on MACD order processing.

NEW QUESTION # 80
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
B. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
C. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
D. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

Answer: A,C

Explanation:
For modeling distinct download and upload speeds with unique billing codes, creating a single CFS specification and retrieving fulfillment details via an integration procedure (A), and using attribute- based decomposition to map speeds to billing codes within multiple CFS specifications (D), provide a scalable and flexible approach to product modeling and fulfillment.References:Salesforce Industries product catalog and technical product modeling guidelines.

NEW QUESTION # 81
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope filed on the modem and STB products to downstream Order Item.
B. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope field on CFS technical product definition to downstream Order Item.
D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship.Configure the scope filed on the modem and STB products to Account

Answer: B

Explanation:
To send Set-Top Boxes (STBs) and modems with a single call and manage inventory efficiently, decomposing both to one CFS using an M:1 decomposition pattern and setting the scope to Account (A) is optimal. This allows for combined fulfillment while maintaining inventory accuracy.References:Salesforce Industries documentation on decomposition patterns and fulfillment strategies.

NEW QUESTION # 82
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