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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup20%
Workflow / Process Automation16%
Activity Management and Collaboration7%
Data and Analytics Management14%
Sales and Marketing Applications12%
Object Manager and Lightning App Builder20%
Service and Support Applications11%

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Salesforce Certified Administrator Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which tool should an administrator use to review recent configuration changes made in their org?

Answer: C

Explanation:
Explanation
Setup audit trail is a tool that allows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users.
Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup. References:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5


NEW QUESTION # 78
Cloud Kicks wants to ensure that every client has support based on the level of service that has been agreed on in the sales cycle. There are tiers to this support model, Gold, Silver, and Bronze. What should a Platform Administrator create to ensure that this is part of every client's account once they become a client?

Answer: D

Explanation:
To manage different levels of support service (Gold, Silver, Bronze), Salesforce uses the Entitlement Management feature. An "Entitlement" defines the specific type of support a customer is eligible for. To
"ensure that this is part of every client's account" automatically, a Platform Administrator should use Flow Builder. A record-triggered flow can be set to run whenever an Account is updated to "Customer" status or when a specific "Service Level" field is populated. The flow can then automatically create or link an Entitlement record to that Account. This ensures that when a new case is opened, the support agent immediately sees the SLA (Service Level Agreement) associated with that customer. Routing Configurations (Option B) and Assignment Rules (Option D) handle who gets the case, but they do not define the level of service. Email-to-Case (Option C) is an intake method, not a service-level tracking tool.


NEW QUESTION # 79
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

Answer: C

Explanation:
Explanation
Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout. References:
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5


NEW QUESTION # 80
Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce.

Answer: A

Explanation:
Section: Volume J
Explanation/Reference:


NEW QUESTION # 81
Which feature effectively allows you to "lock" the converted amount on closed opportunities?

Answer: E

Explanation:
Section: Volume A
Explanation/Reference:


NEW QUESTION # 82
......

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