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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 2: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Topic 3: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 4: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 5: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 6: Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q60-Q65):

NEW QUESTION # 60
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Filter the selection of the product related to the service request, when filtering by a particular category.
B. Categories facilitate the assignment of an agent to the service request.
C. Categories determine the steps an agent must follow to close the service request.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Answer: B,D,E

NEW QUESTION # 61
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Answer: D

NEW QUESTION # 62
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Eligible for Service is selected on the product item.
B. Verify that Root Catalog is selected on the product groups.
C. Validate that Allow Duplicate is selected on the product item.
D. Validate that the product item is active and published.

Answer: D

NEW QUESTION # 63
Which four statements are correct about hotkeys for Action Commands?

A. They can all be modified.
B. They have default values.
C. They allow a user to copy a service request.
D. They allow a user to escalate a service request.
E. They can be assigned to a custom action script.
F. They allow a user to forward a service request.

Answer: A,B,D,F

NEW QUESTION # 64
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust permissions on all customer's profiles.
B. Adjust the inbound message filters.
C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Answer: C

NEW QUESTION # 65
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