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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Design30%- Collaboration
  • 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
- Vision and Roadmap
  • 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Business and Technical Capabilities
  • 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
Topic 2: Discovery32%- Value of Strategy Design
  • 1. Determine the appropriate design methods and tools to use based on the scenario
  • 2. Given a scenario, identify the relevant discovery research activities
  • 3. Explain the value of strategy design within the Salesforce ecosystem
- Research Methods
  • 1. Synthesize research findings to inform strategy
  • 2. Identify appropriate research methods for the scenario
- Ethics and Values
  • 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
Topic 3: Leveraging Adjacent Roles/Skills19%- Knowledge and Skill Infusions
  • 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision

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Plat-UX-102 aktueller Test, Test VCE-Dumps für Salesforce Certified Platform Strategy Designer

Die Fragen zur Salesforce Plat-UX-102 Zertifizierungsprüfung von ITZert sind die gründlichste, die genaueste und die neueste Praxistest. Sie werden Selbstbewusstsein finden, die Schwierigkeiten beim ersten Versuch zu überwinden. Die Salesforce Plat-UX-102 Zertifizierungsprüfung wird von allen Ländern akzeptiert. Alle Länder werden sie gleich behandeln. Das Salesforce Plat-UX-102 Zertifikat wird Ihnen nicht nur helfen, Ihre Fachkenntnisse und Fähigkeiten zu verbessern, sondern auch mehrere berufliche Chancen zu erhalten.

Salesforce Certified Platform Strategy Designer Plat-UX-102 Prüfungsfragen mit Lösungen (Q22-Q27):

22. Frage
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?

Antwort: A

Begründung:
To gain the developer's support, crafting a compelling narrative that resonates with their values and concerns is effective. This approach involves presenting the concept in a way that aligns with the developer's interests and technical perspective, facilitating understanding and buy-in.


23. Frage
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

Antwort: B

Begründung:
Journey mapping is the most effective co-design workshop method for helping service agents understand the customer support experience comprehensively. It visually represents the customer's end-to-end journey, highlighting pain points, opportunities for improvement, and areas causing disjointed experiences, fostering a shared understanding among agents.


24. Frage
The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

Antwort: C

Begründung:
The best thing to do to test a How Might We statement to ensure it successfully guides the design process is to use rapid ideation with the project team, as this helps generate and evaluate multiple ideas that address the design challenge and reveal any gaps or assumptions in the statement. Testing the statement with end users or launching an online survey may not be effective or feasible ways to test a How Might We statement, as they are more suitable for testing solutions or gathering feedback.


25. Frage
The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to invite these customers to a co-creation workshop for a new loyalty program being developed.
What is a direct outcome of co-creating with customers?

Antwort: C

Begründung:
Co-creating with customers, especially those already engaged with the brand, can lead to a loyalty program that resonates more closely with user needs and preferences, increasing the likelihood of its adoption. This collaborative approach ensures the program's features and rewards are aligned with what customers value most.


26. Frage
The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

Antwort: A

Begründung:
The best recommendation to help the team efficiently share the right data is to create dashboards in Tableau, as this allows them to visualize and analyze data from different sources, customize and filter views, and share insights with different audiences. Developing reports in Sales Cloud or providing Kanban view in Revenue Cloud may not offer the same level of flexibility and functionality as Tableau.


27. Frage
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