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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 4
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 5
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

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Apple Device Support Exam Sample Questions (Q239-Q244):

NEW QUESTION # 239
How many times will Face ID attempt to recognize your face before asking for your passcode?

Answer: C


NEW QUESTION # 240
How do you start up a Mac with Apple silicon in macOS Recovery?

Answer: B

Explanation:
To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first.
This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see "Loading startup options" on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support


NEW QUESTION # 241
Use this image to answer the question.

What should you do if you forgot your passcode and your iPhone is disabled?

Answer: C

Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.
References: = If you forgot your iPhone passcode; Apple Device Support Exam Prep Guide, page 8.


NEW QUESTION # 242
What should you do to run system diagnostics on Mac?

Answer: B

Explanation:
Activity Monitorallows running system diagnostics viaView > Run System Diagnostics, generating a report for troubleshooting (saved in /var/tmp).
* Option B: Console views logs, not runs diagnostics.
* Option C: Feedback Assistant submits issues, not runs diagnostics directly.
* Option D: Diagnostic Reporter isn't a macOS app.
* Option A: Correct per macOS tools.References: Apple Support - "Use Activity Monitor on your Mac" (support.apple.com/HT201464).


NEW QUESTION # 243
Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

Answer: A

Explanation:
Share disk is a macOS Recovery feature that allows you to share the internal storage of your Mac with Apple silicon as an external drive with another Mac. This feature is useful for transferring files between two Macs, or for troubleshooting issues with your Mac with Apple silicon. Share disk is only available on Mac computers with Apple silicon, and it requires a Thunderbolt or USB cable to connect the two Macs. To use Share disk, you need to start up your Mac with Apple silicon in macOS Recovery, then choose Utilities > Share Disk. On the other Mac, you can access the shared disk from the Finder or Disk Utility. References: = Use macOS Recovery on a Mac with Apple silicon, How to access macOS Recovery on Apple Silicon M1 Mac, Apple Silicon Macs to Feature New Boot and Recovery Interface, New Mac ..., How to Enter Recovery Mode on a Mac with Apple Silicon


NEW QUESTION # 244
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