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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionObjectives
Sales and Marketing Applications
Data Management
Security and Access
Workflow and Process Automation
Setup and Configuration
Service and Support Applications
Productivity and Collaboration
Data and Analytics
Object Manager and Lightning App Builder

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Salesforce Certified Administrator Sample Questions (Q74-Q79):

NEW QUESTION # 74
Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?

Answer: B

Explanation:
Explanation
The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities is not necessary because the report can run on real-time data without snapshots.
References:
https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type=5


NEW QUESTION # 75
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?

Answer: B

Explanation:
Explanation
A criteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes.
In this case, the administrator can add the subject matter experts to a public group and give them access to records with a criteria-based sharingrule that matches the cross-sell opportunity type. References:
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm&type=5https://help.salesforce.com/s/a


NEW QUESTION # 76
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

Answer: C

Explanation:
Explanation
Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is more complex than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign them to queues.
References: https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5


NEW QUESTION # 77
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?

Answer: C


NEW QUESTION # 78
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?

Answer: C

Explanation:
Explanation
Manual sharing allows record owners to share individual records with other users or groups. This is useful when one-off sharing is needed for a specific situation. Hierarchical sharing, criteria-based sharing and owner-based sharing are not suitable for this scenario because they are based on predefined rules or roles that do not match the requirement. References:
https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5


NEW QUESTION # 79
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