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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Topic 3: Service Value Chain Activities
Topic 4: Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management

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EXIN ITIL 4 Foundation Sample Questions (Q90-Q95):

NEW QUESTION # 90
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Service strategy
B. Service transition
C. Continual service improvement
D. Service operation

Answer: C

NEW QUESTION # 91
In service relationships, what is a benefit of identifying consumer roles?

A. It enables a common definition of value
B. It removes constraints from the customer
C. It provides shared service expectations
D. It enables effective stakeholder management

Answer: D

NEW QUESTION # 92
Which describes normal changes?

A. Changes that need to be scheduled and assessed following a process
B. Changes that are typically initiated as service requests
C. Changes that must be implemented as soon as possible
D. Changes that are low-risk and pre-authorized

Answer: A

NEW QUESTION # 93
What are the types of asset management?

A. IT asset management and software asset management
B. Operational management and IT asset management
C. IT asset management and technical management
D. Operational and technical management

Answer: A

NEW QUESTION # 94
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Suppliers
B. Customers
C. Developers
D. Relationship managers

Answer: B

NEW QUESTION # 95
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