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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Value Streams and Processes - Partners and Suppliers - Information and Technology - Organizations and People
ITIL Service Value System (SVS)	- Practices Overview - Guiding Principles - Service Value Chain - Governance - Continual Improvement
Service Management Key Concepts	- Service Relationships - Value and Value Co-creation - Service Offerings

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EXIN ITIL 4 Foundation Sample Questions (Q283-Q288):

NEW QUESTION # 283
What are the three phases of 'problem management'?

A. Problem logging, problem classification, problem resolution
B. Problem identification, problem control, error control
C. Incident management, problem management, change control
D. Problem analysis, error identification, incident resolution

Answer: B

NEW QUESTION # 284
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A. Incident management
B. Service level management
C. Monitoring and event management
D. IT asset management

Answer: B

NEW QUESTION # 285
Which practice recommends using tools for collaboration and the automated matching of symptoms?

A. Service level management
B. Incident management
C. Problem management
D. Service request management

Answer: B

NEW QUESTION # 286
What is a recommendation of the `focus on value' guiding principle?

A. Focus on the value of new and significant projects first
B. Focus on value for the service provider first
C. Focus on value at every step of the improvement
D. Make `focus on value' a responsibility of the management

Answer: C

NEW QUESTION # 287
Which ITIL concept helps an organization to make good decisions?

A. Service value chain
B. Four dimensions of service management
C. Guiding principles
D. Practices

Answer: C

NEW QUESTION # 288
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