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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. Third-party system integration
    • 2. REST APIs and integration flows
      Topic 2: Service Request Management- Case and ticket handling
      • 1. Creation, routing, and assignment rules
        • 2. SLAs and escalation management
          - Customer interaction handling
          • 1. Omnichannel support processes
            • 2. Communication templates and notifications
              Topic 3: Field Service and Dispatch- Field service operations
              • 1. Work order management
                • 2. Scheduling and dispatch rules
                  Topic 4: Knowledge Management- Knowledge articles
                  • 1. Search and recommendation usage
                    • 2. Creation and lifecycle management
                      Topic 5: Oracle Fusion Service Overview- Core Service Architecture
                      • 1. Fusion Service data model and components
                        • 2. Service request lifecycle management
                          - Service Configuration Basics
                          • 1. Basic setup and administration
                            • 2. Security roles and access control
                              Topic 6: Reporting and Analytics- Service analytics
                              • 1. Operational reporting
                                • 2. Dashboards and KPIs

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                                  1Z0-1064-26 New Real Exam, 1Z0-1064-26 Training Questions

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q61-Q66):

                                  NEW QUESTION # 61
                                  You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
                                  In which way can you enable the service requests to be shareable on Oracle Social Network?

                                  Answer: B


                                  NEW QUESTION # 62
                                  Select the correct procedure to enable the Audit History tab for Service Requests.

                                  Answer: A


                                  NEW QUESTION # 63
                                  Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
                                  What is the cause of this new behavior?

                                  Answer: A


                                  NEW QUESTION # 64
                                  Oracle Engagement Cloud provides tools to add or modify which six types of entities?

                                  Answer: D,E,F,H


                                  NEW QUESTION # 65
                                  In which three situations can default coverage be applied?

                                  Answer: A,B,E


                                  NEW QUESTION # 66
                                  ......

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