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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL practices in high-velocity environments	- Service management practices 1. Change enablement 2. Incident management 3. Deployment management
Topic 2: Digital Product Lifecycle	- Release and operations 1. Continuous delivery and deployment 2. Resilient operations - Design and development 1. Agile and Lean delivery practices 2. DevOps integration
Topic 3: High-velocity IT Concepts	- High-velocity nature of digital enterprises 1. Digital organization characteristics 2. Digital transformation drivers - ITIL guiding principles in high-velocity environments 1. Start where you are 2. Focus on value 3. Progress iteratively with feedback
Topic 4: High-velocity IT practices and techniques	- Resilient and secure systems 1. Security by design 2. Risk management - Automation and advanced technology 1. Cloud computing and automation 2. AI and machine learning support

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

A. Definition of done
B. Continuous testing
C. Chaos engineering
D. DevOps Audit Defense Toolkit

Answer: C

Explanation:
Large and complex environments often fail in unexpected ways. Chaos engineering is a technique used to improve resilience by deliberately testing how systems behave under failure conditions. This helps organizations expose weaknesses, improve recovery mechanisms, and reduce user-impacting incidents over time.
A is not the best fit for reducing operational fragility. C improves quality in delivery pipelines, but it does not directly test operational resilience in complex live-like environments. D is a useful team agreement on completion criteria, but it is too limited for this scenario.
B is best because chaos engineering directly targets the uncertainty and fragility that often come with complex infrastructures, which is very consistent with HVIT's resilience focus.

NEW QUESTION # 26
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team.
The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?

Answer:

Explanation:
Define requirements for configuring the product

NEW QUESTION # 27
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?

A. Replace the printer with a backup unit temporarily
B. Advise the user to wait for the supplier to resolve the issue
C. Escalate the issue to the IT manager for a decision
D. Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

Answer: D

NEW QUESTION # 28
Which statement BEST describes the role of IT staff in risk management?

A. IT risk management is a specialized skill and should be performed only by specially trained staff
B. When IT services fail because of unidentified risk, responsible staff must be held accountable
C. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks
D. IT staff cannot be relied on to objectively identify potential risks in their work

Answer: C

NEW QUESTION # 29
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is the BEST example of an experience metric that can be included in the SLA?

A. Total number of calls answered per day
B. Average call handling time
C. Customer satisfaction with the helpline
D. Percentage of issues resolved within the first call

Answer: C

NEW QUESTION # 30
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