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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFNDv4
Related Certifications:	ITIL 4 Foundation
Exam Format:	Multiple Choice
Passing Score:	65%
Available Languages:	Italian, Portuguese, English, German, French, Japanese, Spanish, Chinese
Exam Duration:	60 minutes
Real Exam Qty:	40
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online or Test Center (Pearson VUE / EXIN)
Pre Condition:	None
Official Syllabus URL:	https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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EXIN ITILFNDv4 Certification Exam is designed to help individuals understand the ITIL 4 framework and its various components. Upon successful completion of ITILFND_V4 Exam, candidates will acquire a foundational understanding of ITIL 4 principles, practices, and techniques to enable successful ITSM implementation in their organizations. ITIL 4 Foundation certification program emphasizes the importance of effective ITSM and quality service delivery and how they contribute to an organization's overall success.

EXIN ITIL 4 Foundation Sample Questions (Q219-Q224):

NEW QUESTION # 219
Which statement about the purpose of the Monitoring and event management practice is TRUE?

A. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
C. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
D. Systematically observe services and service components, and record and report selected changes of state identified as events

Answer: D

NEW QUESTION # 220
What are the three phases of 'problem management'?

A. Problem analysis, error identification, incident resolution
B. Problem logging, problem classification, problem resolution
C. Incident management, problem management, change control
D. Problem identification, problem control, error control

Answer: D

NEW QUESTION # 221
What MAIN factors are considered to assess the priority of an incident?

A. The complexity and cost
B. The urgency and impact
C. The cost and urgency
D. The impact and complexity

Answer: B

NEW QUESTION # 222
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A. Feedback should only be taken into account when one iteration fails to meet its objective
B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
C. Each iteration should be designed before starting the initiative and implemented without feedback
D. Each iteration should be continually re-evaluated based on feedback

Answer: D

Explanation:
Explanation

NEW QUESTION # 223
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Keep it simple and practical
B. Collaborate and promote visibility
C. Focus on value
D. Start where you are

Answer: B

NEW QUESTION # 224
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