有用的L5M9考試備考經驗和資格考試中的主要供應商＆真實的CIPS Operations Management

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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Quality Management and Performance Measurement	15-20%	- Key Performance Indicators (KPIs) for operations - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction
Lean, Agile and Responsive Operations	15-20%	- Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed
Operational Risk, Sustainability and Ethics	15-20%	- Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks
Principles of Operations Management	15-20%	- Definition, scope and role of operations management - Input-transformation-output model - Value creation, efficiency and effectiveness - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals
Process Design, Planning and Improvement	20-25%	- Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management

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最新的 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 免費考試真題 (Q35-Q40):

問題 #35
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 7?

A. customer criteria
B. learning and growth criteria
C. business process criteria
D. finance criteria

答案：C

解題說明：
The correct answers are as follows:

問題 #36
Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A. Information such as recipes
B. facilities such as mixing equipment and ovens
C. employees who work on the production line
D. raw materials such as flour and sugar

答案：B,C

解題說明：
Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.

問題 #37
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

A. increasing market share
B. customer satisfaction
C. zero defects
D. reducing costs

答案：B

解題說明：
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section

問題 #38
Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A. customer emotions
B. costs of raw materials
C. environmental impact
D. ethical considerations

答案：A

解題說明：
Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114

問題 #39
In which stage of development does the operations department contribute competitive advantage to an organisation?

A. internally neutral
B. externally supportive
C. internally supportive
D. externally neutral

答案：B

解題說明：
Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31

問題 #40
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