CIPS L5M9 Dumps PDF And Practice Test Software

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Operations Processes and Systems	- Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model - Four Vs of operations 1. Visibility 2. Variation in demand 3. Volume 4. Variety
Operations Management Concepts	- Performance objectives of operations 1. Flexibility 2. Quality 3. Dependability 4. Speed 5. Cost - Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output)
Performance Improvement in Operations	- Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets - Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Maintenance strategies and reliability improvement 2. Failure Mode and Effects Analysis (FMEA) 3. Failure measurement and impact
Operations Strategy and Performance	- Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution - Order winners and order qualifiers 1. Competitive positioning through operations capability

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CIPS Operations Management Sample Questions (Q88-Q93):

NEW QUESTION # 88
Which of the following will increase 'order winning' objectives of a retail organisation?

A. streamlined operations procedures
B. increased costs
C. improved supplier relations
D. customer loyalty

Answer: D

Explanation:
4 is the correct answer. Here you're looking for the answer which will ensure a customer always picks this business over competitors. Of the four options given, loyalty is the only one that would make sense. Remember 'order winners' are the 'customers' justification for their purchase of a product or service'- this is a direct quote from P.43

NEW QUESTION # 89
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

A. shining
B. selling
C. sorting
D. sustaining
E. selecting

Answer: A,C,D

Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110

NEW QUESTION # 90
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A. business process criteria
B. finance criteria
C. learning and growth criteria
D. customer criteria

Answer: D

Explanation:
The correct answers are as follows:

NEW QUESTION # 91
The Public Sector only provides Services not Goods. Is this TRUE?

A. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
B. no- the public sector may provide goods as well as services
C. no- the public sector provides goods rather than services
D. yes- the public sector provides services such as education and health care

Answer: B

Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65

NEW QUESTION # 92
Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A. introducing quality assurance processes for the confectionary items produced
B. using a pull inventory system
C. servicing the machinery more frequently
D. business process re-engineering

Answer: C

Explanation:
2 is the correct answer. The Total Productive Maintenance approach is about ensuring machinery is always at fulloperating power. In order to do this, the machinery will need to be serviced more frequently. See p.109

NEW QUESTION # 93
......

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