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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Answer: A

NEW QUESTION # 48
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Digital commerce
B. Enterprise Sales Management
C. Assets based ordering
D. Mobile subscription Management

Answer: D

NEW QUESTION # 49
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
B. By automatically balancing order processing tasks across multiple orchestration queues
C. By automatically balancing order processing tasks across multiple orchestration items
D. By automatically queuing the fulfillment request to retry according to predefined retry policy.

Answer: D

NEW QUESTION # 50
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Use Data raptor technology to make the request and return the response to order management
B. Design for one callout each request and cache the identifier in memory
C. Design integration procedure that makes both request and returns the result to order Management.
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer: C,D

Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.

NEW QUESTION # 51
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
B. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C. Only Migrate the assets needed when customers are trying to place MACD orders.
D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

Answer: B

NEW QUESTION # 52
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