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Cisco 300-830 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Troubleshooting- Secure collaboration deployment
  • 1. Common deployment troubleshooting
    • 2. TLS and secure signaling
      Topic 2: Cloud Collaboration Architecture- Cisco Webex cloud services overview
      • 1. Webex Meetings architecture
        • 2. Webex Calling deployment models
          Topic 3: Edge and Expressway Deployment- Cisco Expressway configuration
          • 1. MRA (Mobile and Remote Access)
            • 2. Traversal zones and security
              Topic 4: Hybrid Collaboration Services- Hybrid services integration
              • 1. Hybrid calling connectivity
                • 2. Calendar and directory integration
                  Topic 5: SIP and PSTN Connectivity- SIP trunking design and troubleshooting
                  • 1. Call routing between cloud and on-prem systems
                    • 2. PSTN gateway integration

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                      Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q70-Q75):

                      NEW QUESTION # 70
                      Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

                      Answer: D

                      Explanation:
                      A REST PUT request modifies an organization-level Contact Service Queue resource, so it requires the organization administration write scope. This scope grants permission to update configuration objects for the organization.


                      NEW QUESTION # 71
                      An administrator configures Webex Experience Management surveys after customer calls.
                      Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

                      Answer: C

                      Explanation:
                      In Webex Contact Center, some internal transfer scenarios can end or modify the original interaction context associated with the workflow. Because post-call surveys rely on that context, transfers between queues may prevent the trigger from executing. This is especially common when workflows are not configured to preserve session continuity across transfers.


                      NEW QUESTION # 72
                      Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
                      Which action helps to identify the cause of the issue?

                      Answer: D

                      Explanation:
                      With Bring Your Own PSTN, inbound call delivery depends on the customer's SBC and SIP trunk connectivity. A reorder tone followed by call drop commonly indicates a trunk, routing, or SIP signaling failure, so checking the SIP trunk status on the customer SBC is the correct first action to identify the cause.


                      NEW QUESTION # 73
                      What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

                      Answer: A,C

                      Explanation:
                      Webex Calling Local Gateway supports certificate-based trunks and registration-based trunks.
                      These trunking models define how the Local Gateway authenticates and establishes SIP connectivity with Webex Calling.


                      NEW QUESTION # 74
                      A Webex Contact Center manager wants to verify which contact sessions were recorded.
                      Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

                      Answer: B

                      Explanation:
                      To verify which contact sessions were recorded, the manager needs a contact-session report, not a team or site inventory report. Cisco's Analyzer stock reports include CSR reports that are based on Customer Session Record data. The CSR Report - Yesterday is a stock historical report suitable for reviewing completed customer sessions and whether those sessions include recording-related indicators. Team Contact Details and Site Contact Details can be useful for operational breakdowns by team or site, but the question asks which contact sessions were recorded, which aligns with the customer session record. A Usage Report is generally used for consumption or system usage and is not the direct stock report for contact session recording verification. The exam wording points to the standard Analyzer repository/reporting structure: CSR summarizes the end-to-end customer interaction and is the right source when validating recorded contact sessions. Reference: Cisco Help, Webex Contact Center Analyzer User Guide; Webex Contact Center Analyzer Stock Reports.


                      NEW QUESTION # 75
                      ......

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