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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Understand planning and control in operations management | - Analyse forecasting and demand management
- 1. Forecasting methods
- 2. Demand management approaches
- Analyse capacity planning and control
- 1. Aggregate planning
- 2. Scheduling techniques
- Analyse inventory planning and control
- 1. Inventory models and systems
- 2. Just-in-time and lean principles
|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
- 1. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- 2. The stages of development of operations strategy
- 3. Top down and bottom up perspectives of operations strategy
- 4. From implementing to supporting to driving strategy
- 5. Order qualifying and order winning objectives
- Analyse the role and activities of operations management in organisations
- 1. Operations management in different types of organisations
- 2. The extent of operations management in organisations
- 3. Definitions of operations and operations management
|
| Understand the design of operations management systems | - Analyse the design of processes and capacity
- 1. Capacity planning strategies
- 2. Process types and layouts
- Analyse the design of goods and services
- 1. Design for sustainability and lifecycle
- 2. Product and service design considerations
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
- 1. Continuous improvement (Kaizen)
- 2. Lean operations and waste reduction
- 3. Benchmarking techniques
- Analyse quality management and improvement
- 1. Quality management approaches (TQM, Six Sigma)
- 2. Statistical process control
|
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最新的 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 免費考試真題 (Q19-Q24):
問題 #19
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
- A. quality
- B. flexibility
- C. speed
- D. dependability
答案:D
解題說明:
This is dependability because it relates to keeping promises to customers. This is from p.37.
問題 #20
Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE
- A. there is a transfer of ownership when purchasing a service
- B. services cannot be stored, unlike goods
- C. it is not possible to return a service
- D. production and consumption occur simultaneously
- E. there is no variability in services
答案:B,C,D
解題說明:
The correct sentences are 2, 3 and 5. This is from the table comparing services and goods on p.47. Note that you can ask for a refund if you're unhappy with a service, but you can't physically return the service you've received. Option 1 is incorrect- there is no transfer of ownership with services (there is with goods). Option 4 is incorrect as every service is different- there is a high level of variability in delivery.
問題 #21
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 3?
- A. quality
- B. speed
- C. flexibility
- D. cost
答案:B
解題說明:
The correct answers are as follows:

問題 #22
In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?
- A. regular feedback loops from customers
- B. proactive maintenance of equipment
- C. staff proactively checking products for defects
- D. a steering committee
答案:C
解題說明:
In Quality Assurance you'll find staff proactively checking products for defects. P.116 explains the difference between Quality Assurance and TQM. The other three options are what you would find as part of TQM. The easy way to remember the difference is that QA is reactive - its about checking the products for defects once they're made, and TQM is about creating processes so that defects don't happen in the first place.
問題 #23
In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?
- A. low variation, high visibility
- B. low volume, high variety
- C. high volume, low variety
- D. high variation, low visibility
答案:C
解題說明:
2 is the correct response. This is the only response where both characteristics given keeps costs down. High volume means a lower unit cost and higher profits. Low variety keeps costs down as you don't need to produce many different products. In the other three options high variety, high variation and high visibility all lead to increased costs. P. 50
問題 #24
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