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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Productivity and Collaboration10%- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
Topic 2: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 3: Service and Support Applications10%- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
Topic 4: Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Topic 5: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
Topic 6: Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
Topic 7: Configuration and Setup15%- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
Topic 8: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q87-Q92):

NEW QUESTION # 87
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers

Answer: C,D


NEW QUESTION # 88
Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues.
Which two strategies should a system administrator use to improve community performance?
Choose 2 answers

Answer: A,D


NEW QUESTION # 89
A manager has a new report folder called "Awesome Team Reports" to store the reports that are relevant for the team. The manager wants to let the team lead add new reports to the folder and share access to the folder with the rest of the team.
Which level of access to the folder does the team lead need in order to complete this task?

Answer: D

Explanation:
Section: Volume J


NEW QUESTION # 90
What are two considerations for sharing email template folders?
Choose 2 answers

Answer: B,D


NEW QUESTION # 91
The VP of sales at Cloud Kicks has a standard sales profile and is receiving an error message that prevents them from saving an opportunity. A Platform Administrator attempted the same edit without receiving an error. How should the administrator troubleshoot this issue?

Answer: D

Explanation:
When a specific user encounters an error that an administrator cannot replicate, the most effective troubleshooting technique is to " Login as " that user. This feature, which must be enabled in the organization
' s login policies, allows the administrator to see exactly what the user sees and experience the system through their specific profile, role, and sharing permissions22. This is vital for identifying issues related to Validation Rules, Field-Level Security, or Record-Triggered Flows that might only trigger under specific user contexts.
Logging in as a system administrator (Option A) is ineffective because administrators often bypass certain restrictions that apply to standard users4. Asking for a password (Option D) is a major security violation and is never required in Salesforce5. By using the " Login as " feature, the admin can pinpoint whether the error is caused by the user ' s data input or a specific permission conflict assigned to their profile.


NEW QUESTION # 92
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