WGU Operations-Management対応受験 & Operations-Management試験資料

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution
- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
Topic 2: Forecasting and Project Management20%- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
Topic 3: Process Design and Analysis20%- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
Topic 4: Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion
- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors
Topic 5: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts

>> WGU Operations-Management対応受験 <<

Operations-Management試験資料、Operations-Management復習解答例

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WGU Operations Management (C215, VDC2) 認定 Operations-Management 試験問題 (Q41-Q46):

質問 # 41
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

正解：A

解説：
Lean systemstake atotal system approachto operational efficiency by integrating just-in-time (JIT), total quality management (TQM), and continuous improvement (Kaizen).
Lean is not a single tool but amanagement philosophyfocused on:
* Eliminating waste
* Improving flow
* Engaging employees
* Delivering customer-defined value
JIT ensures materials and work arrive only when needed, TQM ensures quality at every step, and continuous improvement drives ongoing enhancement. Lean systems coordinate these elements into a coherent operating model.
The other options are narrower in scope:
* CRM focuses on customer data and relationships
* ERP integrates information systems
* ISO 9001 provides quality standards but not operational design
Operations Management views lean systems as the umbrella framework that aligns people, processes, and technology to achieve efficiency and competitiveness.


質問 # 42
Which instrument would use an allocation process for space requirements in an industry scenario?

正解：C

解説：
Comprehensive and Detailed Explanation (#250 words):
Ablock planis the instrument used to allocatespace requirementsin an industrial layout scenario.
A block plan visually represents departments or functional areas as blocks sized according to their space needs. It helps planners:
* Allocate available space efficiently
* Visualize adjacency requirements
* Evaluate alternative layout arrangements
Block plans are particularly useful during theearly stages of facility layout design, before detailed equipment placement.
The other tools serve different purposes:
* From-to matrixanalyzes material flow between departments
* Relationship charts (REL)assess closeness preferences
* Rectilinear distancemeasures travel distance
In Operations Management, block planning ensures that space constraints, expansion possibilities, and flow efficiency are considered systematically, reducing costly layout errors.


質問 # 43
How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers

正解：A、B

解説：
A just-in-time (JIT) system influences all functional areas byreducing wasteanddeveloping new ways to generate revenue.
First,waste reductionis the most visible and immediate effect of JIT across the organization. JIT eliminates excess inventory, waiting time, overproduction, unnecessary movement, and defects. These improvements require coordination across operations, purchasing, logistics, marketing, and finance, ensuring that all functions align with lean principles.
Second, JIT enablesnew revenue-generation opportunitiesby improving responsiveness, quality, and delivery speed. When an organization becomes more flexible and reliable, it can:
* Offer shorter lead times
* Improve customer satisfaction
* Support customization
* Compete in higher-value market segments
The remaining options are either indirect outcomes or incorrect:
* Enhancing worker ability is a supporting mechanism, not the primary systemic influence
* Demonstrating intrinsic values is cultural, not an operational outcome
* Convenience-based participation contradicts JIT discipline
Operations Management highlights that JIT is anenterprise-wide system, not a production-only method. Its benefits materialize only when all functional areas operate in synchronization.


質問 # 44
Which continuous improvement method does Cpk measure?

正解：D

解説：
The process capability indexCpkmeasureshow close a process is to its target and how consistent it is around the average performance.
Cpk is a key metric inSix Sigma and continuous improvement methodologies. It evaluates both:
* Process centering(distance from specification limits)
* Process variation(spread of data)
Unlike Cp, which assumes the process is centered, Cpk accounts for actual process performance relative to upper and lower specification limits. This makes it a more realistic indicator of quality capability.
In Operations Management, Cpk helps organizations:
* Assess whether a process can meet customer specifications
* Identify improvement priorities
* Reduce defects before they occur
Higher Cpk values indicate better performance:
* Cpk # 1.33 is generally acceptable
* Cpk # 2.0 aligns with Six Sigma performance
The other options confuse Cpk with defect rates or cycle time measures. While defects per million opportunities (DPMO) are related, Cpk specifically evaluatesprocess capability, not output counts.
By focusing on consistency and target alignment, Cpk supports preventive quality management and data- driven continuous improvement.


質問 # 45
What is a major factor in the decision to locate a business near its primary market territory?

正解：C

解説：
Comprehensive and Detailed Explanation (#250 words):
The dominant factor in locating a business near its primary market territory isproximity to customers.
From an Operations Management perspective, closeness to customers:
* Reduces transportation and delivery time
* Improves service responsiveness
* Enhances customer satisfaction
* Supports demand growth
This is especially critical for service organizations and distribution-intensive businesses, where customer access and speed are competitive advantages.
While proximity to labor is important, it does not define market territory. Community centers and parks are not operational drivers.
Locating near customers aligns capacity with demand, minimizes logistics complexity, and strengthens market presence.


質問 # 46
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成功することが大変難しいと思っていますか。IT認定試験に合格するのは難しいと思いますか。今WGUのOperations-Management認定試験のためにため息をつくのでしょうか。実際にはそれは全く不要です。IT認定試験はあなたの思い通りに神秘的なものではありません。我々は適当なツールを使用して成功することができます。適切なツールを選択する限り、成功することは正に朝飯前のことです。どんなツールが最高なのかを知りたいですか。いま教えてあげます。JpshikenのOperations-Management問題集が最高のツールです。この問題集には試験の優秀な過去問が集められ、しかも最新のシラバスに従って出題される可能性がある新しい問題も追加しました。これはあなたが一回で試験に合格することを保証できる問題集です。

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