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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Employee Record Management	20%	- Onboarding/Offboarding Processes - Employee Service Center - Employee Documents and Signatures - Employee Data Model
Core Configuration	30%	- Virtual Agent for HR - HR Document Generation - HR Service Catalog Configuration - HR Service Administration
Designer Integration	25%	- Integration with HCM Systems - Configurable Workspace Integration - Employee Readiness using Workforce Dimensions
HR Case Management	25%	- HR Case Metrics and Reporting - HR Case Creation and Assignment - Case Templates and Quick Actions - HR Case Lifecycle

>> CIS-HR Reliable Test Objectives <<

Quiz ServiceNow - CIS-HR –Efficient Reliable Test Objectives

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q11-Q16):

NEW QUESTION # 11
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?

A. HR Service, Topic Detail, Topic Category, COE.
B. HR Service, Topic Category, Activity Category, Activities, COE.
C. HR Service, Topic Category, COE.
D. HR Service, Topic Detail, COE.

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html

NEW QUESTION # 12
What determines when the HR Chat queue is available?

A. Schedule field on the Queues record
B. Schedule field on the HR Profile
C. HR Chat is always available
D. Schedule field on the User record

Answer: A

Explanation:
The availability of the HR Chat service to employees is not indefinite; it is governed by operational hours defined within the system. Specifically, the Schedule field on the Queues record determines when the HR Chat queue is active and available for employees to join. By linking a specific schedule (e.g., " 8-5 Weekdays
" ) to the HR Chat queue, the system can automatically show or hide the chat option on the Employee Center based on whether agents are currently scheduled to be online. This prevents employees from initiating chats when no support is available, helping to manage expectations and improve the user experience. If an employee attempts to access chat outside of these hours, the system can be configured to redirect them to other self-service options or indicate that the live support team is currently offline.

NEW QUESTION # 13
When creating a PDF Document Template, where does the list of Document Revisions come from?

A. From Managed Documents
B. From Knowledge Articles
C. From System Documents
D. From Document Templates

Answer: A

NEW QUESTION # 14
What determines if a user can view a Knowledge article?

A. ACL Rules
B. Can/Cannot Contribute User Criteria
C. HR Criteria
D. Can/Cannot Read User Criteria

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html

NEW QUESTION # 15
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

A. All Documents are visible
B. You must have created the Managed Document record
C. Your group memberships and the Document owner field on the Managed Document record
D. You must be a member of the Owning Group for the Managed Document

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html

NEW QUESTION # 16
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