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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Guiding Principles and Foundational Concepts for Velocity	20%	- Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking
Topic 2: Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Topic 3: Enabling Resilient Operations	10%	- Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management
Topic 4: High-Velocity IT Concepts and Digital Enterprise	25%	- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 5: Enabling Fast Development	15%	- Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices
Topic 6: Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Topic 7: Enabling Valuable Investments	15%	- Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices

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ITIL-4-HVIT덤프 - ITIL-4-HVIT퍼펙트 인증공부자료

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최신 Peoplecert ITIL ITIL-4-HVIT 무료샘플문제 (Q100-Q105):

질문 # 100
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A. Software development and management
B. Infrastructure and platform management
C. Problem management
D. Monitoring and event management

정답：D

설명：
Monitoring and event management focuses on collecting, correlating, and analyzing data from multiple IT systems and components. By integrating telemetry, logs, and events from different sources, it provides a consolidated view of the technology environment, improving visibility, situational awareness, and understanding of system behavior across the infrastructure.

질문 # 101
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?

A. By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
B. By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
C. By including testing in the early stages of the product development lifecycle, and throughout the development
D. By investigating the rate and causes of failed changes which have created delays in previous product development cycles

정답：C

설명：
The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.

질문 # 102
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A. Matrix management
B. Segregation of duties
C. Command and control
D. T-shaped people

정답：D

설명：
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.

질문 # 103
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A. Deployment management
B. Incident management
C. Problem management
D. Service level management

정답：D

설명：
Service level management is the practice responsible for setting clear business-based targets for service levels and ensuring that delivery is assessed and managed against them. Response times, availability targets, and support hours are classic service level concerns.

질문 # 104
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

A. Improve user training so that they provide all the information that is needed whenever they contact the service desk
B. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
C. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
D. Integrate the communication channels to enable the sharing of information and consistent support across channels

정답：D

질문 # 105
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