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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Configure email and notification templates - Build and configure Experience Builder pages and components |
| Topic 2: Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 3: Change Management and Training | 13% | - Create training materials and end-user guides - Plan and execute change management activities - Develop user adoption strategy and documentation - Define support processes and escalation paths |
| Topic 4: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Configure Site.com analytics and reporting - Implement error handling and logging |
| Topic 5: Discovery and Scoping | 18% | - Define scope and create solution design - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Identify key stakeholders and user personas |
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NEW QUESTION # 160
Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?
Answer: B
Explanation:
A recommended approach for implementing gamification is to use the Missions feature to assign badges to members automatically. Missions are a feature that allows you to create challenges and rewards for your site members based on their actions and behaviors. You can use Missions to define criteria and actions that trigger badges, points, or ranks for your members. For example, you can create a Mission that awards a badge to a member who posts a question, comments on an answer, or likes a post.
NEW QUESTION # 161
The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they areable to set up partner users correctly?
Answer: B
Explanation:
To ensure that the partner users are able to register, the site administrator should enable the Contacts under the Account as partner users. This will allow the site administrator to assign a username, password, and profile to each Contact and send them a welcome email with a link to activate their account and log in to the site.
NEW QUESTION # 162
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
Answer: A
Explanation:
The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.
NEW QUESTION # 163
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?
Answer: D
Explanation:
This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback. TheCustomer Service template is designed for this purpose and offers a responsive and customizablelayout2
NEW QUESTION # 164
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?
Answer: A
Explanation:
To ensure that customers do not receive a welcome email when the site is once again active, the administrator should disable the Send welcome email checkbox for the site. This will prevent the site from sending an email to existing members when the site is activated. The administrator can disable the Send welcome email checkbox in the Administration section of Experience Builder.
NEW QUESTION # 165
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