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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
- Testing, validation, and deployment
Predictive Engagement (GPE) Implementation45%- Optimization and continuous improvement
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Setup and configuration basics
AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 68
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: D


NEW QUESTION # 69
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

Answer: A


NEW QUESTION # 70
Which of the following best defines an "outcome" in GPE?
Response:

Answer: C


NEW QUESTION # 71
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 72
......

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